Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Monday to Wednesday 09:00 to 17:00 (one evening shift 12:00 to 20:00))
- Job ref
- 130-AC143-0725-B
- Employer
- Swansea Bay University Health Board
- Employer type
- NHS
- Site
- Swansea Bay University Health Board Headquarters
- Town
- Baglan, Port Talbot
- Salary
- £25,313 - £26,999 Pro rata
- Salary period
- Yearly
- Closing
- 21/10/2025 23:59
Employer heading
Appointment Office Hub Co-ordinator
Band 3
Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
An exciting opportunity has arisen within the Appointments Office based in Swansea Bay University Headquarters Baglan in the role of Appointment Office Hub Co-ordinator. This is an office based role.
The Outpatient Appointments Office is responsible for the provision of an effective patient focused service in respect of referral management, appointments reception and waiting list management.
Main duties of the job
The successful post holder will be expected to maintain and plan appropriate cover for all clerical roles within all areas and to provide a high quality service to patients and users of the service.
The post holder will assist the Hub Leader in the efficient day to day operation of the department ensuring that all tasks are carried out to the required standards and in accordance with Health Board Policies. The post holder will have to be able to communicate effectively with staff groups and patients. The successful candidate will also collate information for reports. The role will involve the validation of waiting lists.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organization.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Person specification
Qualifications
Essential criteria
- 5 GCSE Passes or equivalent and/or relevant experience
- NVQ level 3 or equivalent experience acquired through a Patient Administration or Health Records role
- Evidence of continuous professional development
Experience
Essential criteria
- Experience of working within a Outpatients / Appointments environment
- Computer literate
- Customer service training
Desirable criteria
- Experience of managing staff
- Experience of implementing change
Skills and Abilities
Essential criteria
- Ability to communicate effectively with a variety of staff and public both verbally and in writing
- Knowledge of WPAS
- Microsoft Office Skills
Desirable criteria
- Ability to prioritise and achieve deadlines
- Ability to handle complex problems
Personal Attributes
Essential criteria
- Adaptable, conscientious and approachable
- Self motivated and enthusiastic
- Pleasant disposition and able to foster good relations with team members / patients
Desirable criteria
- Welsh Speaker (Level 1)
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Annmarie Moss
- Job title
- Appointment Office Support Manager
- Email address
- [email protected]
- Telephone number
- 01792 516698
- Additional information
Rachel Holmes
Appointment Office Support Manager
01792 516698
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