Job overview

We are seeking a proactive and efficient Administrator to join the Facing the Challenge team at Swansea Bay University Health Board. This multi-disciplinary service provides specialist support to children and young people with learning disabilities who display behaviours that challenge, working in close partnership with families, schools, and professionals to promote positive outcomes and prevent placement breakdowns.
The successful candidate will play a key role in maintaining the smooth and effective running of the team’s operations. You will be responsible for managing your own workload, supporting project and business functions, and handling a wide range of administrative tasks including coordinating referrals, managing correspondence, organising video calls, and preparing key documents.
Strong IT and organisational skills are essential, as the role involves maintaining filing systems, processing data, and supporting information governance. You’ll also liaise professionally with colleagues, stakeholders, and the public, managing phone enquiries and welcoming visitors to the service.
In addition, you will support the team with tasks such as maintaining annual leave records, assisting with staff inductions, transcribing meeting minutes, and contributing to quality improvement initiatives. This is an excellent opportunity to join a compassionate, child-focused team and contribute to a service that makes a real difference to families across the region.

Main duties of the job

The post holder will provide comprehensive administrative support to the Facing the Challenge team, ensuring the smooth delivery of services. Key responsibilities include managing team diaries, arranging and supporting meetings, minute taking, drafting and sending correspondence, and ensuring all tasks are carried out in line with Health Board policies and procedures. Flexibility and the ability to adapt to changing service needs are essential. For full details, please refer to the Job Description and Person Specification.

Working for our organisation

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. 

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.