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Job summary

Main area
Quality and Safety
Band 8a
15 months (Fixed Term/Secondment due to funding)
Full time - 37.5 hours per week
Job ref
Swansea Bay University Health Board
Employer type
£48,526 - £54,619 per annum
Salary period
06/02/2023 23:59

Employer heading

Swansea Bay University Health Board logo

COVID-19 Vacancy Quality and Safety Operational Clinical Lead (NNCP)

Band 8a

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.    

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Applications may be submitted in Welsh.  Applications submitted in Welsh will not be treated less favourably than an application submitted in English.


Job overview

Please note this post is for NHS Wales Delivery Unit and not Swansea Bay UHB

The initial focus for the post holder will be to focus on the continued operational delivery of the national framework for managing patient safety incidents following nosocomial (hospital acquired) Covid-19. This is a high-profile national programme with all NHS provider organisations in Wales requiring support and oversight in their delivery of the work. The post holder will be the operational lead for this work, which will include engagement with all Health Boards and Trusts across Wales as well as key stakeholders such as Welsh Government, Public Health Wales and Welsh Risk Pool. The role will involve a variety of tasks such as running national workshops to facilitate agreed outcomes and positions; provision of advice and support to NHS provider organisations in delivering the Framework; and collation and analysis of relevant data to inform decisions.

Main duties of the job


If you are an internal applicant this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview

The ideal post holder will have been clinically active during the pandemic and bring that knowledge and experience into this role with them, ideally with a practical understanding of the challenges around outbreak management and undertaking investigations in line with PTR. They will be a motivated self-starter who is keen to hit the ground running, with excellent communication skills enabling them to confidently discuss complex information in an understandable way. They will be resilient and flexible, allowing them to adapt and change as the circumstances and context of the pandemic are continually evolving. As this is a national post, it is essential that the post holder is professional who is credible and able to represent the NHS Wales Delivery Unit to the highest standards. They will have excellent interpersonal skills and able to engage at a national level with individuals of all grades and backgrounds, from Executives through to front line staff.

Working for our organisation

A Healthier Wales; Our Plan for Health and Social Care by Welsh Government sets out a long term future vision of a ‘whole system approach to health and social care’. It is an exciting time to be a leader in NHS Wales, helping shape the transformation required at pace and with purpose.

In response the DU Quality & Safety (Q&S) team are on a mission to ‘change the picture of Quality and Safety - for the NHS by the NHS’, with a clear set of strategic aims and an ambitious programme of work to help achieve this. Collaborative working and the co-design of quality & safety systems and processes with our NHS colleagues is at the heart of achieving our vision and goals.

You will be joining an experienced team who are highly focused on care quality and patient safety. The team is values led and has a strong ethos of innovation and collaboration with NHS organisations and other key national stakeholders. The team also has a strong focus on personal and team development.

The NHS Wales Delivery Unit (DU) also provides professional support to improve care quality and patient safety across the NHS in Wales.

The unit is required to respond at pace where organisations are demonstrating quality, safety and/or performance deterioration.

Detailed job description and main responsibilities

Please refer to the job description and person specification for full details.

For further details and informal discussion, please contact:

Lee Joseph (Head of National Nosocomial COVID19 Programme)

Person specification


Essential criteria
  • Registered healthcare professional
  • Educated to degree level or equivalent level of knowledge gained through experience
  • Educated to Masters level in relevant subject or equivalent relevant experience of working in similar specialist area
  • Leadership development programme/study or evidence of practical application of leadership expertise at senior level
  • Improving Quality Together (bronze
Desirable criteria
  • Qualification in related subject area (e.g. project management, change management, improvement science) or equivalent level of knowledge gained through experience


Essential criteria
  • n depth knowledge of relevant national legislation, quality & safety standards, policies and other documents with regard to patient safety, incident management, quality assurance etc. including Putting Things Right
  • Knowledge of incident reporting mechanisms including Datix, NRLS and national incident and Serious Incident reporting
  • Knowledge of investigation techniques including root cause analysis
  • Knowledge of the issues relating to the clinical governance and patient safety agendas
  • Knowledge of planning and policy development, organisational and cultural change
  • Knowledge of information governance requirements such as Caldicott, data protection legislation and Freedom of Information Act
Desirable criteria
  • Knowledge of coaching, influencing and engaging techniques
  • Knowledge of patient safety and quality improvement methodology, including its application in practice


Essential criteria
  • Relevant clinical experience at a senior level
  • Experience of positively engaging and influencing others and of multidisciplinary and partnership working
  • Experience of external standards applied to healthcare e.g. WRP, Health & Care standards
  • Experience of management of incident investigation and root cause analysis; quality improvement; and associated patient/family communication
  • Experience producing reports/papers/ correspondence etc. for Committees and other audiences
  • Experience of managing projects demonstrating achievement and performance managing outcomes
  • Experience of complex data systems, data interrogation and triangulation of information
Desirable criteria
  • Experience of cross-organisational or national working including working with partner organisations
  • Experience of working within PTR legislation and guidance
  • Experience of undertaking presentations to stakeholders from a range of backgrounds and grades
  • Experience of change management and/or quality improvement projects and methodology
  • Experience of people management
  • Currently or recently clinically active

Skills and values

Essential criteria
  • Person Centered Care: Demonstrates in everyday work, organisational values and role models person centred approaches to care.
  • Team Working: ability to develop effective working relationships on an individual and multi-disciplinary basis with all levels of staff; take time to listen, understand and involve people, receptive to appropriate change.
  • Effective communication skills: ability to communicate effectively with colleagues, internal and external stakeholders, in all forms of communication including written and oral. Communicate openly and honestly and explain things clearly.
  • Empathy and sensitivity: ability to listen, understand and involve people; see people as individuals and do the right thing for every person
  • Leadership: ability to take responsibility and demonstrate leadership. Demonstrates ability to:  empower others  lead through change  influence  role model patience and empathy  value everybody’s contribution  innovate and use highly complex problem solving skills
  • Coping with pressure: highly resilient with the ability to work effectively under pressure and cope with setbacks; ability to maintain composure and set high standards of behaviour when under pressure
  • Service Improvement: ability and drive to use information and experience to improve the service; ability to adapt and respond to changing circumstances. Positive attitude, seek out learning, and continually develop our skills and services.
  • Organisation and Planning: ability to cope with effectively organising, planning and managing the delivery of tasks and projects within remit
  • Problem Solving: evidence of an enquiring and critical approach to solving work problems. Ability to analyse highly complex facts and use judgment in situations where there is no precedent and creative and original thinking is required
  • Information Technology: Ability to make full use of IT to facilitate e-working, proficiency in the use of Microsoft Office software, including Teams, Outlook, Word, Excel and PowerPoint
Desirable criteria
  • Ability to speak Welsh

personal attributes

Essential criteria
  • Highly effective interpersonal skills
  • Self-motivated & enthusiastic professional
  • Works flexibly
Desirable criteria
  • Ability to travel between sites in a timely manner

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyStonewall Health ChampionsMindful employer.  Being positive about mental health.Age positiveDisability confident employerCore principlesStonewall Hyrwyddwr Amrywiaeth Diversity Champion

Applicant requirements

Welsh language skills are not necessary

Documents to download

Apply online now

Further details / informal visits contact

Lee Joseph
Job title
Head of National NosocomialCOVID19 Programme
Email address
Telephone number
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