Job summary
- Main area
- Same Day Emergency Care
- Grade
- Band 2
- Contract
- Fixed term: 12 months (Due to funding)
- Hours
- Part time - 15 hours per week
- Job ref
- 130-AC109-0625
- Employer
- Swansea Bay University Health Board
- Employer type
- NHS
- Site
- Morriston Hospital
- Town
- Swansea
- Salary
- £23,970 Per annum pro rata
- Salary period
- Yearly
- Closing
- 09/07/2025 23:59
Employer heading
Receptionist
Band 2
Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
Same Day Emergency Care (SDEC)
12 months fixed term post
15 hours per week – 2 / 3 shifts worked Monday to Friday between 0800-2000
To work as a member of a team providing an efficient and comprehensive clerical support service for the unit, thereby supporting the delivery of high-quality service to patients and staff within the Department.
Main duties of the job
To welcome patients, carers, relatives, visitors and other health care staff on arrival to the unit and to be responsible for registering patients on arrival and checking and updating patient details.
To relay any patient medical information to professional staff as well as checking patient information on the WPAS system and updating as appropriate.
To maintain medical and nursing records, together with all reports, results and X-rays for patients and correspondence from other departments.
This includes sourcing and tracking case notes from other departments or wards in the Hospital.
THIS POST IS FIXED TERM FOR 12 MONTHS DUE TO FUNDING.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;
Maintain records both manually and on computerised systems.
Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
Deliver a client focussed service promoting good customer service and effective working relationships.
Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
Provide clerical and administrative support during colleagues’ absences due to annual leave and sickness.
Person specification
Essential Qualifications & Knowledge
Essential criteria
- 5 GCSEs or equivalent, Grade C or above.
- Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
- Proof of appropriate CPD.
Desirable criteria
- ECDL or equivalent experience and or qualifications.
- Customer Service qualification L2
Essential Experience
Essential criteria
- Experience of working in an administrative/office environment.
Aptitude & Abilities
Essential criteria
- Can demonstrate SBU values
- Excellent verbal and written communication skills.
- Ability to work to meet deadlines.
- Ability to prioritise
- Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc
Desirable criteria
- Welsh Speaker (Level 1)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Nathan Truscott
- Job title
- Service Manager / Rheolwr Gwasanaethau
- Email address
- [email protected]
- Telephone number
- 01792 200342
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