Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent: Travel to other local sites may at times be required in order to meet service needs
- Hours
- Full time - 37.5 hours per week (Monday - Friday, 9am-5pm)
- Job ref
- 263-CCG26-098-AD
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Greenacres Centre
- Town
- Ashington
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 21/04/2026 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
An exciting opportunity has arisen for a suitably experienced Administrative Assistant / Receptionist to join our busy community team based at the Greenacres Centre, Ashington. The post will primarily be based at this site; however, the role will also require occasional cover at other local sites, including Howard Centre, Morpeth, and potentially other nearby bases as required to support service delivery.
There are several teams within the building, including Adult Services, Learning Disability Services and Early Intervention in Psychosis (EIP). The successful candidate will provide administrative and reception support across services, working closely with administrative colleagues and multidisciplinary teams to ensure the effective day-to-day running of the site.
This is a full-time role, Monday to Friday, 9:00am – 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.
Applications are invited from suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.
Main duties of the job
We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.
The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Leads.
The role includes acting as the first point of contact for the service, greeting patients and visitors, responding to telephone and email enquiries, and undertaking reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing correspondence and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies and reporting estates issues.
The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 7th April 2026
Closing date : 21st April 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Education and Qualification
Essential criteria
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education to O-Level/ GCSE or equivalent
Desirable criteria
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable criteria
- Knowledge of working in an NHS environment
Experience
Essential criteria
- Experience of working in an administration role in similar environment (min 1 year)
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable criteria
- Experience of working in an NHS/healthcare setting
- Experience using stock ordering systems, reporting systems and petty cash
- Experience of working with paper-based and electronic filing systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Claire Wilson
- Job title
- Administration Team Lead
- Email address
- [email protected]
- Telephone number
- 01670 844752
- Additional information
For further details, to arrange an informal visit or discussion about the post, please contact:
Claire Wilson, Administration Team Lead
Email: [email protected]
Telephone: 01670 844752
We welcome your application.
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