Detailed job description and main responsibilities

Respond to routine/non routine questions and queries from staff/line managers across the Trust regarding a variety of workforce processes, directing customers to the appropriate solution, source or referring more complex queries to the Team Leader as required.

Provide advice, instruction and guidance to users of all abilities of all Recruitment and ESR systems.

Maintain effective communication channels and working relationships with finance, external payroll/pensions, bank/Health Roster, HR Team and Learning & Development.

Communicate with outside organisations in relation to Recruitment and ESR processes when required.

Welcome all visitors to the department/attendees to events, and ensure they are dealt with promptly.

Deal with telephone and email enquiries as appropriate and be point of contact for all calls to workforce information.

To answer the telephone promptly and in accordance with departmental procedures.

Communicate clearly with clinical/non clinical managers from across the Trust in relation to both straightforward and complex issues (ie. ESR hierarchy, medical salaries).

Provide instruction and guidance on manager hierarchy in ESR to enable the use of manager self service.

Maintain a variety of Recruitment and ESR systems and databases, checking accuracy of data and undertaking data cleanse when required.

Run standard reports from Recruitment and ESR  systems using pre-agreed parameters on a regular basis and pass to the appropriate person for action.

At set times, run standard reports from the Recruitment and ESR systems in relation to revalidation/professional registration expiry dates.

Writing standard letters to employees/line managers, cross checking with professional bodies websites and inputting updates into the system when required.

When processing information/updating staff records, make judgements as to the quality of the information requesting clarification when required.

Troubleshoot access issues to systems including MSS, ESS and smartcards.

Work within set timeframes when organizing tasks (ie. Set daily, weekly or monthly requirements).

Time manage and plan own workload appropriately to ensure that strict deadlines are met, taking a flexible approach to activities and re-prioritising regularly, raising workload concerns with line manager.

Manage workload, sometimes under pressure, to complete tasks due to strict deadlines.

When required assist with arranging meetings/schedules as directed by colleagues.