Job summary
- Main area
- Human Resources
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Compressed hours
- Job ref
- 297-8083071
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Bensham Hospital
- Town
- Bensham
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 31/08/2026 23:59
Employer heading
Recruitment and ESR Assistant
Band 3
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
Looking for your first step into a career in HR, recruitment or People services?
We're looking for a Recruitment & ESR Assistant to join our friendly and supportive Recruitment & ESR Team at Gateshead Health.
This is an excellent opportunity for someone who enjoys helping people, staying organised and working as part of a busy team. You don't need previous experience in recruitment, HR or ESR systems—we'll provide the training and support you need to succeed.
In this role, you'll help people start their journey with Gateshead Health. From supporting recruitment campaigns and helping new colleagues join the Trust, to maintaining employee records and answering queries, you'll play an important part in ensuring our staff have a positive experience from day one.
Whether you're looking for your first office-based role, a career change, or a stepping stone into People & OD, this could be the perfect opportunity for you.
Main duties of the job
As part of our Recruitment & ESR Team, you'll provide administrative support that helps keep essential people processes running smoothly across the Trust.
A typical day might include:
- Supporting recruitment campaigns and helping candidates through the recruitment process, promoting Gateshead Health as a great place to work.
- Preparing employment documents and processing information for new starters.
- Updating and maintaining employee records accurately.
- Responding to telephone and email enquiries from staff and managers.
- Helping colleagues access workforce systems and services.
- Working with sensitive information confidentially and professionally.
- Producing routine reports and carrying out data quality checks.
This is a varied role where no two days are exactly the same. You'll gain experience across recruitment, workforce systems, customer service and administration while working alongside experienced colleagues who will support your development.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
The Recruitment & ESR Assistant is an important member of the People & OD team.
You will:
- Be one of the first points of contact for recruitment and employee record queries.
- Provide a friendly, professional and helpful service to staff, managers, applicants and external organisations.
- Process information relating to recruitment, new starters and employee changes.
- Maintain accurate electronic records and ensure information is updated promptly.
- Prepare routine correspondence and employment-related documentation.
- Support the smooth running of recruitment and onboarding activities.
- Produce regular reports and undertake routine data checks.
- Help resolve straightforward system access issues and escalate more complex queries when required.
- Work closely with colleagues across the Trust to ensure information is accurate and deadlines are met.
- Handle personal and sensitive information appropriately, maintaining confidentiality at all times.
- Contribute ideas to help improve the service and the experience of our staff and applicants.
We're more interested in your potential than your previous experience.
You are likely to be great fit if you:
- Enjoy helping people and providing excellent customer service.
- Have good attention to detail and take pride in getting things right.
- Are organised and can manage a variety of tasks.
- Feel comfortable using computers and learning new systems.
- Have good communication skills and enjoy working as part of a team.
- Are reliable, positive and willing to learn.
Person specification
Qualifications
Essential criteria
- Min of 5 GCSEs including Maths and English or equivalent
- ECDL or IT qualification or equivalent
- NVQ level 3 in Admin, Customer Service or equivalent
Experience
Essential criteria
- Customer focused service
- Experience of Microsoft Office packages
- Experience of a busy office environment
Desirable criteria
- Experience of ESR
- Experience of NHS
- Registration Authority experience
- Experience of TRAC
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Beckie Martin
- Job title
- Recruitment Manager
- Email address
- [email protected]
- Telephone number
- 0191 445 5434
- Additional information
Alternatively, you could contact David Elders, People, Data and Information Manager, [email protected], 07745529358
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