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Job summary

Main area
Administration
Grade
Band 2
Contract
Bank
Hours
Flexible working - 0 hours per week (As and when required)
Job ref
319-7305358GH
Employer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Employer type
NHS
Site
Berwick Infirmary
Town
Berwick
Salary
£24,169 pro rata per annum
Salary period
Yearly
Closing
15/07/2025 23:59

Employer heading

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo

Bank Clerical Officer

Band 2

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

  • Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
  • Support and connection through a variety of Staff Network groups
  • A range of flexible working opportunities
  • Generous annual leave and pension scheme
  • Access to lease car and home electronics scheme (qualifying criteria applies)
  • Opportunities to improve your professional development through our vast training programmes
  • On-site nursery places via salary sacrifice
  • Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy. 

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes.  If you use AI, and it poses a risk  to the integrity your individual recruitment process, we may withdraw your application at any stage of the process. 

Job overview

We require reliable, enthusiastic and motivated Clerical/Admin Assistants to join our bank to work in Berwick. In return we will offer

  • Flexible hours; choose when and where you want to work
  • Competitive pay rates; including enhanced pay for unsociable hours
  • Paid annual leave
  • NHS pension scheme
  • A fast-track recruitment process if you move to a substantive role
  • Opportunities to work in different wards and departments, including community, dental and specialist services
  • Access to Services, such as those provided by our Staff Wellbeing Team
  • Ability to book your shifts from home using our online portal
  • Option to block-book shifts in a set period
  • SMS notifications of shift availability
  • Access to staff newsletters and bulletins
  • Eligible for various local and national discounts which are available to NHS staff
  • Free uniform, where applicable

Main duties of the job

We are looking for enthusiastic and motivated individuals to join our busy  Bank for admin work in Berwick.  Our roles vary from receptionists,  ward clerks, data inputters, telephonists, administrators  and many many more.  The beauty of bank is that you can pick and chose where and when you wish to work and gain a greater understanding of the amazing teams in Northumbria.

Applications are invited from suitably qualified and experienced candidates who are able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

We have a range on Monday-Friday day shifts as well as earlies, lates, twilight, nights and weekends.  With bank you can pick and choose which shifts suit you.

 

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Detailed job description and main responsibilities

To assist in the general efficient running of sub-specialty offices including data inputting, transcribing, typing, filing, retrieval and storage of patient records, handling post , dealing with telephone enquiries and other admin duties.

This post is suitable for students, those who have other commitments who want to pick and chose where and when they work or for those who want to join the Northumbria NHS family.

We are keen to receive applications from individuals who can pick up shifts in Hexham as well as other areas of Northumberland and North Tyneside.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
  • NVQ Level 2 in customer care/admin or equivalent experience
Desirable criteria
  • RSA 3/OCR (or equivalent)
  • Knowledge of Medical Terminology & procedures
  • ECDL

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Better Health at Work Award - Maintaining ExcellenceHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Isla Lovegrove
Job title
Admin Officer
Email address
[email protected]
Telephone number
01289 356604
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