Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-7154949IO-HAS
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- One to One Centre
- Town
- Blyth
- Salary
- £24,937 - £26,598 pro rata per annum
- Salary period
- Yearly
- Closing
- 21/07/2025 23:59
Employer heading
Administrator
Band 3
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
An opportunity has arisen for an enthusiastic and highly motivated person to help develop this post with a flexible approach to duties.
Knowledge and experience of using databases and data inputting is desirable, together with raising test requests on ICE.
Successful candidates should possess excellent keyboard and word processing skills excellent organisational, communication and interpersonal skills, the ability to work under pressure and show empathy and understanding when dealing with patients.
The candidate must meet the transport needs required for the post. Candidates must be prepared to visit sites in Northumberland and North Tyneside.
For further information please contact Michelle Heron, Contracts and Administration Manager on 01670 500510 or 07966489722.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
To provide a highly efficient and comprehensive, administrative and clerical support for the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service
To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
To provide flexible and responsive support across a range of functions including C-Card, Chlamydia Screening Programme, data input, coding, reports, staff rota, secretarial support for service leads, managers and health advisers, as well as medical secretary support duties, if & when required.
To present a user-friendly and accessible service for the public.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.
Detailed job description and main responsibilities
Ensure that staff follow the correct procedures for data recording on the (Lilie) electronic patient information programme
To assist in the compilation and recording of statistical date required by the department/trust
To contribute to the effective operation of the service
To ensure sufficient supplies are available in the department when required
To provide cover for other administrative colleagues when required, on a shared basis, to ensure the smooth operation of the service
To be aware of all Trust and service policies and procedures to ensure these are followed at all times
To be aware of the nature of information dealt with in the NHS and to work in a manner which ensures sensitivity, confidentiality and security of this information
To participate in statutory training courses such as information governance, fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, coding, contract and financial monitoring and service management purposes.
To train and give oversight to other members of staff in all aspects of this post
To ensure staff rotas are accurate and available in advance
To ensure an efficient and effective reception area, user friendly and responsive for the public
This is not an exhaustive list of duties therefore staff must be flexible in working arrangements and be of the understanding that future clinical developments, hours of employment and working practices may change to meet resulting developments
Any other ad hoc duties within the scope of the post as required by the Clinical Lead for the overall service
Person specification
Qualifications
Essential criteria
- Good General Education GCSE/O level or equivalent level of knowledge and/or experience
- NVQ 3 Business Administration or equivalent
- Knowledge of medical terminology
- Basic IT qualification
Experience & Knowledge
Essential criteria
- Experience of using an electronic patient information system
- Experience in the use of a wide range of IT packages including e-mail, electronic diary, excel databases and power point.
Desirable criteria
- Experience of working within the NHS
- Experience of coding conditions within sexual health services
Other Requirements
Essential criteria
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Heron
- Job title
- Contracts and Administration Manager
- Email address
- [email protected]
- Telephone number
- 01670 500510
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