Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-SS26-027-HN
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Carleton Clinic
- Town
- Carlisle
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 16/04/2026 23:59
Employer heading
Undergraduate Administrator
Band 4
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Network
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
An exciting opportunity has arisen for an experienced administrator to join the Medical Education team based at Carleton Clinic, Carlisle. This key role will have responsibility for the provision of high-level and efficient administrative support for undergraduate medical students.
The successful applicant will have excellent customer service experience, excellent organisational and communication skills, experience of taking responsibility for managing own workload and meeting deadlines, ability to work under pressure in a fast-paced environment with changing priorities, think critically and have excellent planning skills. A good working knowledge of Microsoft Office applications and ability to learn new IT skills as required.
The applicant will also possess the ability to work as a part of a team, as well as independently and be able to establish good working relationships with internal and external stakeholders. An understanding of Medical Education would be beneficial but is not essential.
If you are organised with a keen eye for detail, then this exciting opportunity may be just what you are looking for.
The postholder is expected to be office based. With agreement, there will be some flexibility with arrangements after 1 year and upon demonstration that work is being carried out to the required standard.
Main duties of the job
The postholder will oversee and coordinate the induction and training of undergraduate medical students based in North Cumbria during their mental health rotations, including:
• Work closely with the Base Leads, Teaching Fellows, University staff and Consultant teachers to plan and deliver Stage 3, 4 and 5 rotations.
• Provide high level administrative support and coordination for the delivery of the undergraduate teaching in the Cumbria LEPs.
• Plan and organise complex timetables and ensure timetables and resources are accurately uploaded onto the University platforms in timely manner.
• Liaise with the clinical teams to ensure clinical attachments are planned effectively and communicated to students and teachers in a timely manner.
• Collate undergraduate feedback and work with Base Leads to look for trends to inform developments in the design and delivery of teaching.
• Regularly attend the Psychiatry Implementation & Innovation Group (PIIG) and the Undergraduate meetings for Cumbria as well as annual University ADQM
We plan & deliver clinical rotations and placements, a wide range & level of psychiatric teaching including simulated sessions, mock exams, in depth inductions, conferences, work experience and IT training. We successfully run three Medical Education Centres across the Northeast and Cumbria and are a lead trainer in Psychiatric Simulation.
Working for our organisation
This post works within the Medical Education Team. The team covers the whole of CNTW with bases, in Newcastle, Sunderland and North Cumbria. We work closely with local Universities, Acute Hospitals, NHSE and other NHS organisations to oversee high quality education and training of undergraduate medical students and postgraduate resident doctors.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Detailed job description and main responsibilities
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust provides a range of mental health, learning disability and neurological care services across the north of England.
This post will work within the Medical Education Team. This team works closely with Universities and NHS England (NHSE) to oversee the high-quality education and training of undergraduate medical students and postgraduate trainee doctors.
Work closely with the Base Leads, Teaching Fellows, University staff and Consultant teachers to plan and deliver Stage 3, 4 and 5 rotations.
Provide high level administrative support and coordination for the delivery of the undergraduate teaching in the Cumbria LEPs.
Plan and organise complex timetables and ensure timetables and resources are accurately uploaded onto the University platforms in timely manner.
Liaise with the clinical teams to ensure clinical attachments are planned effectively and communicated to students and teachers in a timely manner.
Collate undergraduate feedback and work with Base Leads to look for trends to inform developments in the design and delivery of teaching.
Regularly attend the Psychiatry Implementation & Innovation Group (PIIG) and the Undergraduate meetings for Cumbria as well as annual University ADQM.
Please find attached job description for full details.
Advertising date : 2nd April 2026
Closing date : 16th April 2026
We welcome your application.
Person specification
Education & Qualification
Essential criteria
- Good level of education to A Level or equivalent experience
- RSA/OCR level 4, HNC or equivalent level of knowledge
Knowledge & Experience
Essential criteria
- Sound knowledge of Medical Education
- Excellent customer service experience including handling queries, complaints and sensitive information
- Evidence of continued professional development
- Experience of taking responsibility for managing workload and meeting deadlines – own and team
- Experience of line management
- Excellent communication skills (verbal, written, in person) with colleagues and internal and external customers
- Ability to work under pressure, and maintain a customer-service focus, often with constant interruptions by telephone, urgent emails or in person
- Proven ability to use Microsoft Office and related packages, including databases, spreadsheets, and inputting and updating electronic information
- Ability to work alone with minimal supervision and manage own time and workload effectively
- Capable of working with confidential and sensitive information
- Excellent organisational skills
Skills & Competencies
Essential criteria
- Empathetic skills
- Reassurance Skills
- Excellent verbal and written communication skills
- Experience of taking responsibility for managing own workload and meeting deadlines
- Experience of working in a team to achieve deadlines and objectives
- Line management skills
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Peverell
- Job title
- Medical Education Manager
- Email address
- [email protected]
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