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Job summary

Main area
Mental Health
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
263-CCG25-298-AB
Employer
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Employer type
NHS
Site
Carleton Clinic/Lillyhall Business Centre
Town
Carlisle / Workington
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
09/09/2025 23:59

Employer heading

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust logo

Clinical Support Assistant

Band 3

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’  We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

  • Cultural diversity staff network
  • Disabled staff network
  • LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

  • Armed Forces and Veterans Staff Association
  • Mind, Health and Wellbeing Community
  • Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post.  The method of payment is a salary deduction from your first monthly pay

Job overview

North Cumbria Crisis Team is looking for highly motivated Clinical Support Assistants to join out newly developed Crisis Service.

You will have the opportunity to base in Carlisle or Workington to deliver high quality care to our patients in the community across North Cumbria.

You will work as part of an MDT, complimented by Nurses, Occupational Therapists, Social Workers and medical staff. 

If you have excellent communication skills, work well in a team and are committed to making a difference to our patients, then your characteristics are just what we are looking for.

Main duties of the job

To assist in the delivery of care to service users who have a variety of needs, diverse presentations and a range of mental health conditions, cognitive and/or learning disabilities under the direction of a registered practitioner. The overall responsibility for the service user remains, at all times with the registered practitioner.

To implement and evaluate care within a prescribed framework as a member of the care team ensuring that high quality, individualised care is delivered and that this promotes recovery and wellbeing and maximises independence.

To support the team in providing excellent and effective person centred care.

To provide compassionate care that is based on empathy, kindness, respect and dignity. 

To actively engage with supervision and appraisal process as identified in Trust policy.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 26th August 2025

Closing date : 9th September 2025

We welcome your application.

Person specification

Knowledge and Experience

Essential criteria
  • Experience of working/ volunteering in an appropriate care setting

Qualifications

Essential criteria
  • Senior Healthcare Support Worker or equivalent or working towards
Desirable criteria
  • Experience of working within a relevant clinical service

Skills and Competencies

Essential criteria
  • Ability to develop the skills of others and contribute to a learning environment and work without direct supervision
Desirable criteria
  • IT functional skills

Personal Characteristics

Essential criteria
  • Effective communication skills and ability to work in a team

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Liz Farnaby
Job title
Team Lead
Email address
[email protected]
Telephone number
03001239015
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