Job vacancy: Operational Trainer and Stakeholder Support Officer, NHS Business Services Authority, Fleetwood

Job summary

Main area: Operational Trainer and Stakeholder Support Officer
Grade: NHS AfC: Band 4
Contract: Secondment: 6 months
Hours: Full time - 37.5 hours per week
Job ref: 914-BSA7316895

Employer: NHS Business Services Authority
Employer type: NHS
Site: Hesketh House
Town: Fleetwood
Salary: £27,485 - £30,162 per annum
Salary period: Yearly
Closing: 29/07/2025 23:59

Operational Trainer and Stakeholder Support Officer

NHS AfC: Band 4

Detailed job description and main responsibilities

In this role you are accountable for:

1. Support the Operational Training Manager in the creation and maintenance of training guides across various workstreams, these could be for either internal operational teams or external facing for stakeholders.

2. Delivers training to team members and provides ongoing mentoring and support in all aspects of the service.

3. In conjunction with the Operational Training Manager liaise with Team Managers and Work Manager to enable the provisions of bespoke/ additional training to broaden skills, support skill gaps and meet the demand of changes to policy and rules.

4. Review learning evaluations and identify improvement opportunities.

5. Assist the Operational Training Manager and Team Managers in the development and delivery of an operational training plan.

6. Promote continuous improvement supporting ongoing learning and development.

7. Represent the service at various stakeholder events, supporting the Stakeholder Relationship Manager and Training Manager to deliver training on the Service Schemes and systems.

8. Provide direct support, help and guidance to stakeholders either via email or telephone enquiries as required.

9. Communicates effectively at all levels and can explain difficult or complex matters concisely, overcoming any problems in understanding. Has the ability to absorb and apply new information effectively.

10. Supports the Policy Team in the revision and development of all service schemes/ policies, procedures and guidance.

11. Liaises with DHSC on policy queries and provides clarity to team members.

12. Manages own workload and operates in line with service level agreements, technical instructions/ governance frameworks and within agreed timescales. Ensures an audit trail is in place documenting improvement processes.

Person specification

Qualifications

Essential criteria

1. Three GCSE passes grade Cor above, including Maths and English or equivalent qualification or work-based experience.

Desirable criteria

1. NVQ level 3 (or equivalent work-based experience).

Experience

Essential criteria

1. Significant experience of providing information, advice, or support to people individually or in a group setting.
2. Experience of coaching and mentoring.
3. Experience providing feedback.

Desirable criteria

1. Experience of delivering presentations to large audiences.

Personal Qualities, Knowledge and Skills

Essential criteria

1. Excellent and versatile communication skills.
2. Excellent organisational abilities with close attention to detail.
3. An enthusiastic motivator, with patience and tact in abundance.
4. Committed to work as part of a team, demonstrating a flexible approach, with an expectation of travel.
5. Able to work in partnership and develop the trust, respect, and cooperation of colleagues.
6. Demonstrate an active commitment to the goals and values of all the organisation.
7. Reliable and committed with a strong work ethic.
8. Positive role model for others, solution focused.
9. Ability to prioritise and work to deadlines.
10. Positive attitude and self-motivated.
11. Ability to cope well with change, adapting accordingly.
12. The ability to prioritise own workload, use own initiative and work independently within established parameters.
13. Relevant in-depth subject matter expertise/sharing knowledge.
14. Ability to adapt to / analyse and interpret data from different systems.
15. Ability to analyse information.
16. PC literate, especially with Microsoft word and excel.

Desirable criteria

1. Experience of using power point.
2. Knowledge of Microsoft outlook and work packages.
3. An understanding of the NHS Bursary scheme.
4. Knowledge of training methodologies and tools.

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

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