Job vacancy: Apprentice Admin Assistant, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 01 Freeman Hospital

Job summary

Main area: 317 CB Surgical and Associated Services FH
Grade: Apprenticeships: Apprenticeship
Contract: 12 months (12 month apprenticeship - successful completion will result in permanent role at B2)
Hours: Full time - 37.5 hours per week
Job ref: 317-2026-12-12-DR

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Urology - Freeman Hospital
Town: 317 01 Freeman Hospital
Salary: £12.71 per hour
Salary period: Yearly
Closing: 14/04/2026 23:59
Interview date: 22/04/2026

Apprentice Admin Assistant

Apprenticeships: Apprenticeship

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

Throughout the apprenticeship the post holder will gain experience working in the Admin team within Urology.
The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust.
The successful candidate will complete a qualification in Customer service practitioner (Level 2).
Working within a team of staff supporting the provision of an efficient service to Senior Staff and other staff within their team.
Audio typing of letters and documents as appropriate.
Deal with telephone enquires promptly.
Communicate with patients / carers / visitors / staff as appropriate.
Cover admin posts Trust wide as required.

Apprenticeship Posts “You will need to be able to meet all the eligibility requirements as prescribed by the apprenticeship criteria to undertake the role”.

To be eligible for an apprenticeship you must:

Have the right to work and remain in the UK.
Have lived in the UK for at least 3 years.
Provide original evidence of required English and maths qualifications.

Further information:

You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
You must not be engaged in any other funded training or education programme.
We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
We cannot accept applications from student visa applicants.

Please be advised if you are a 'Non-UK National' applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding. Your settlement status will need to be verified as eligible for funding, by the relevant apprenticeship provider, for you to formally enrol on the course.

Further details can be found on the UK Government website.

Person specification

KNOWLEDGE

Essential criteria

Understanding of confidentiality within an NHS setting.

Desirable criteria

NHS procedures/E Record/medical records
Knowledge of medical terminology

SKILLS

Essential criteria

IT skills to include office software packages
Good keyboard and word processing skills
Excellent communication skills both written, verbal.
Confident telephone manner.

Desirable criteria

Ability to manage time effectively and work on own initiative

EXPERIENCE

Desirable criteria

Previous audio typing experience

QUALIFICATIONS

Essential criteria

English and Maths at Level 1 or equivalent (GCSE 3-2 or D-E or Functional/Key Skills Level 1

Desirable criteria

English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2).

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.