Job summary
- Main area
- 317 DTC Theatres
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 317-2025-34-02-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Day Treatment Centre
- Town
- 317 01 Freeman Hospital
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 25/08/2025 23:59
- Interview date
- 02/09/2025
Employer heading
Ward Clerk
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
We are looking for dynamic highly motivated Ward Clerks to join the forward thinking team in the Day Treatment Centre (DTC).
This is an exciting opportunity for individuals who are dedicated to improving patient care. We are looking for reliable and highly organised individuals who have excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work, and the ability to manage your workload with various competing demands for your attention within a busy clinical area. You must be able to be courteous, respectful and helpful at all times as you will be primarily responsible for the reception area and greeting patients in the DTC.
- Interview Date Tuesday 02 September 2025
- Post 1: 28 Hours 30 Minutes/Week (07:00am - 20:00pm)
- Post 2: 37.5 Hours/Week (4 days/week 07:00 - 17:00/10:00 - 20:00)
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
Front of house reception duties:
Greeting patients and staff members
Answering and fielding telephone calls from patients, relatives and members of the multi disciplinary team
Ward clerking
Making appointments
Collating and preparing paperwork
Various IT tasks including admission and discharge of patient, using various IT systems
Effective communication with clinical staff
Administration housekeeping
Recording of data
Any other duties as required
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
- Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
- To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensuring PAS system is up to date and accurate.
Person specification
Qualifications & Education
Essential criteria
- NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 – 9 (A – C), including English Language, or equivalent level qualification or relevant experience
Desirable criteria
- Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent
Knowledge & Experience
Desirable criteria
- Previous experience working within the NHS
- Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems
Skills & Abilities
Essential criteria
- Basic IT skills
- Ability to communicate with members of the public and healthcare providers
- Able to work effectively alone or part of the multidisciplinary team
- Effective organisation and time management skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Hodgson
- Job title
- Unit Lead/Principal ODP
- Email address
- [email protected]
- Telephone number
- 01912448102
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