Job summary
- Main area
- Apprentice Administration and Clerical Officer
- Grade
- Band 2 A&C
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 297-7186906
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Radiology Department
- Town
- Gateshead
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 16/07/2025 23:59
Employer heading
Administration and Clerical Officer
Band 2 A&C
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
Diagnostic imaging, formally known as Radiology, providing a comprehensive range of high quality diagnostic imaging and interventional procedures for patients across their lifetime. In 2023 the department performed over 183,000 scans. We provide outstanding Administrative support to services including:
X-ray
Mobile imagine in theatre
MRI
CT scans
Ultrasounds
DEXA
Fluroscopy
Interventional radiology
Biopsies and drainages venous
Access procedure
Medical physics
Pre-assessment clinics
Specialist consultant scan reporting
Front of house admin team provide administrative cover 7 days a week, 8am - 8pm utilising a shift system. Diagnostic Imaging has over 200 members of staff; all dedicated to exceptional patient care.
***Previous applicants need not apply ***
Main duties of the job
You would play a vital role in making Diagnostic imaging a great place to work. You will be working alongside colleagues who will support, nurture and empower you to be your best. The main duties covered in the role include the provision of a competent and efficient reception service.
The Radiology Department has three receptions located in Main department, MRI and Ultrasound responsible for signposting patient to the right department, correctly booking patients into the department, and performing a wide variety of administrative tasks integral to the working of the department. There is a requirement to ensure patient notes are updated and confidentiality maintained. There will also be a need to deal with medico-legal, and image transfer requests in a timely manner.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
The Radiology Department operates a 24-hour service. You will be required to be flexible in relation to your base of work and will cover a variety of shifts Monday- Sundays covering hours 8.00am-8.00pm on a rotational basis.
- To provide a competent and efficient reception service.
- To contribute to the delivery of a timely, high quality Radiology service.
- To arrange appointments (inpatient and outpatients) and utilise any cancelled appointments.
- To deal with patient’s notes and ensure they are kept safely, and the confidentiality of the information contained within is maintained.
- To handle any queries or telephone enquiries in an accurate and professional manner.
- Where applicable/required, support and arrange retrieval of x-ray packets from storage (offsite and on site).
- To process all image transfer requests received via Image Exchange Portal (IEP), IT service desk ticket system (Cherwell) or Vocera prioritising “blue light” requests.
- To process all medico-legal requests in a timely manner and ensure all discs produced are appropriately encrypted.
- To monitor the duty task pad (ultrasound) and relay messages in a timely accurate manner.
- To ensure daily reports are actioned and reports are emailed securely to relevant referrer.
- To allocate images to offsite reporting service.
- Manage own workload by prioritising tasks accordingly in order to meet deadlines.
- Carry out general administration duties e.g. filing, photocopying and scanning etc.
- To be flexible and supportive of the changes within the Radiology Services
- Contribute to Service Development and improvement and take an active role in Safecare activities.
- Support people’s Equal Diversity and Rights.
Person specification
Skills, knowledge, aptitude
Essential criteria
- Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs.
- Good organisational skills.
- Good communication skills both written and verbal.
- Good telephone manner.
QUALIFICATIONS AND TRAINING
Essential criteria
- Good standard of general education (GCSE or equivalent, including Maths and English). *MUST BE ABLE TO PRODUCE CERTIFICATES OF GRADES*
- Ability to complete the required associated course: Level 2 Customer Service Practitioner
EXPERIENCE
Essential criteria
- Working knowledge of Windows and Microsoft Outlook, Word, Excel or a similar package
Desirable criteria
- Recent Experience of Radiology Systems (RIS & PACS) and Trust Patient Administration Systems (PAS)
- Previous administrative experience in a healthcare admin setting
DISPOSITION
Essential criteria
- Calm disposition.
- Ability to work effectively without direct supervision and within a team.
- Positive, proactive attitude
- Ability to adapt to change
SPECIAL REQUIREMENTS
Essential criteria
- Able and willingness to work flexibly within core hours between 8am – 8pm to support 7 day working.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Jenkins
- Job title
- Junior Team Lead Administrator - Radiology
- Email address
- [email protected]
- Telephone number
- 0191 445 6027
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