Job summary
- Main area
- Breast Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: Core hours Monday-Friday 8am-8pm, occasional Saturdays due to service needs
- Hours
- Full time - 37.5 hours per week (Monday-Friday 8am-6pm and occasional Saturdays due to service needs, also covering reception at Grindon Lane Primary Care Centre.)
- Job ref
- 297-7486504
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Gateshead Health Foundation Trust, Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £24,465 Per annum
- Salary period
- Yearly
- Closing
- 20/10/2025 23:59
Employer heading
Clerical Officer
NHS AfC: Band 2
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
We are looking for a friendly individual with initiative and a positive approach to work as part of the admin team supporting activity across Breast Services delivered by Gateshead Health NHS Foundation Trust.
The post holder will have the ability to communicate positively at all levels as well as being able to manage own workload by prioritising tasks accordingly to meet national screening targets.
The successful candidate will be educated to GCSE standard or equivalent and have working knowledge of Microsoft Window packages and possess good interpersonal and organisational skills, be a team player and work individually using initiative.
A flexible approach to work within the core hours of the service: Monday to Friday 8am to 8pm and occasional Saturdays is essential to meet service needs.
Main duties of the job
You will ensure provision of an effective and efficient administration office and reception, which will include working off-site at other venues when required. There will be a need to assist with data entry and actively monitor appointments using the relevant I.T software systems.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
To assist with data entry for the National Breast Screening Programme
To actively monitor appointments for Breast Screening using the relevant screening software systems
To provide a competent and efficient reception service
To handle any queries or telephone enquiries in an accurate and professional manner
To deal with patient’s notes and ensure they are kept safely, properly updated and the confidentiality of the information contained within is maintained
Manage own workload by prioritising tasks accordingly in order to meet screening targets and deadlines.
Carry out general administration duties e.g. filing, photocopying etc
Person specification
Essential
Essential criteria
- Educated to GCSE standard or equivalent experience
- IT qualification
- NVQ Business and Administration Level 2
- Working knowledge of Windows and Microsoft package
- Good communication skills
- Ability to work on own initiative and within a team
- Ability to adapt to developing service needs
- Ability to prioritise workload
- Previous admin experience in healthcare setting
- Good telephone manner
- Good organisational skills
- Previous experience of maintaining a comprehensive filing system
- Friendly Enthusiastic Hard working Flexible Motivated Patient Reliable Calm Proactive Team player
- A flexible approach to working arrangements to meet service requirements. For example travel off-site to cover reception duty and attend meetings/courses
Desirable
Desirable criteria
- Working knowledge of Carestream RIS and Patient Administrative System (Careflow)
- Working knowledge of National Breast Screening System and/or understanding of National Breast Screening Programme/Symptomatic Breast Service
- Experience of working in NHS or healthcare environment
- Experience of working in secretarial or office environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Jefferson
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0191 445 6727
- Additional information
Allison Wise, Admin Programme Manager, 0191 445 2782
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