Job vacancy: Administrator Support Children In Care, Gateshead Health NHS Foundation Trust, Gateshead

Job summary

Main area: Children in Care
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 297-7619335

Employer: Gateshead Health NHS Foundation Trust
Employer type: NHS
Site: Queen Elizabeth Hospital
Town: Gateshead
Salary: £24,937 - £26,598 per annum
Salary period: Yearly
Closing: 29/12/2025 23:59

Administrator Support Children In Care

NHS AfC: Band 3

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

Detailed job description and main responsibilities

Support the team administrator in providing an efficient administrative support service to the Children in Care team to meet internal and external standards/performance indicators

Provides support to Children in Care clinicians (e.g., managing clinics and diaries, organising meetings making best use of resource)

Attend regular meetings.

Support the Team administrator and act as a point of contact for social worker, foster carers and third parties (e.g., other clinicians and services, GP’s, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.

To work as part of a team that work in partnership with the Local Authority to support the health needs of CIC and Young People.

Support the Team Administrator to manage health assessment appointments for Children in Care

Input and export data pertaining to Children in Care

Support the Team Administrator with smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics to ensure that the Trust meets its statutory responsibilities for Children in Care.

Support the Team Administrator with requests internally and externally to gather information in readiness for children’s health assessments.

Provide a high-quality clinical typing service, including; clinic instructions/outcomes, minutes from meetings and populate information into report templates.

Action tasks arising from typing; including updating systems, outcome codes and referrals to other agencies.

To support the children in care/safeguarding team with the upload children’s health information to their record in a timely way.

Effectively communication with multi professional / multi agency teams, individuals and groups about sensitive or complex matters

· Dealing with telephone and email queries in a timely way and transfer to appropriate team member as needed.

· Communicating information verbally and in writing routine information with a range of professionals and partner agencies

· Escalate any concerns to senior members of the team in a timely way

· Acknowledge and accommodate any barriers to communication

· Follow the Trusts ICORE values and behavioural framework

Act as a point of contact in the absence of the Team Administrator

Person specification

Essential

Essential criteria

NVQ 3 Certificate in Business Administration or equivalent experience
IT qualification i.e. ECDL or relevant experience
Key skills in literacy and numeracy level 2, O level grade C or above/ GCSE Maths and English Grade 4-9.
Experience of working in NHS or healthcare environment
Experienced in using Microsoft Office packages

Desirable criteria

RSA 3 in Typing or Word Processing or equivalent experience
Audio typing qualification
Experience in working with safeguarding children
Knowledge of Careflow system and EMIS system
Knowledge of medical terminology

Essential

Essential criteria

NVQ 3 Certificate in Business Administration or equivalent experience
Effective written and oral communication skills.

Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.

Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.