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Job summary

Main area
Critical Care
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Rotation of day and night shifts, covering a 24 hour, 7 day week service.)
Job ref
297-7574149
Employer
Gateshead Health NHS Foundation Trust
Employer type
NHS
Site
Critical Care Department
Town
Gateshead
Salary
£24,937 - £26,598 Per annum
Salary period
Yearly
Closing
13/02/2026 23:59

Employer heading

Gateshead Health NHS Foundation Trust logo

Healthcare Assistant

NHS AfC: Band 3

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible  

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register  or are registered with the DBS update service where a DBS is required. 

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

 

Job overview

An exciting permanent opportunity has come up for a Healthcare Assistant in the Critical Care Department, Queen Elizabeth Hospital.

We are looking for caring and compassionate individuals, who can prioritise delivering high quality and safe patient care, to join our team.

We are keen to hear from individuals who are hard working, reliable and passionate in making a difference to our patients.

We will consider full time and part time hours, this will be a rotation of day and night shift covering a 7 day service.

Main duties of the job

People who use our services are from diverse backgrounds with a wide range of needs which may include long term conditions, mental health conditions, learning disabilities or dementia.

As a healthcare assistant you will be working closely with individuals, assisting the nursing staff and multi-disciplinary team to provide high quality care to patients.

1. Undertakes a range of delegated clinical care duties in department

 2. Undertakes a range of hotel type service tasks within department

 3. Demonstrate effective communication with patients, relatives, staff and the wider MDT

 

Working for our organisation

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us. 

Detailed job description and main responsibilities

1.                  Key responsibilities

·       To abide by trust policies and procedures.

·       Build and maintain safe and effective therapeutic relationships.

·       Support individuals to contribute to collaborative care/support/recovery plans.

·       Support the named nurse to develop collaborative individual, patient centred care plans and implement them creatively using initiative.

·       Communicate effectively with a wide range of people using a range of preferred methods.

·       Contribute to monitoring, observing and engaging with individuals, communicating outcomes and conclusions with the rest of the team.

·       Gain an understanding of a person’s experiences in relation to their mental health, learning disability, dementia and/ or delirium. 

·       Understand a person’s coping strategies and strengths and support people to use these at times of distress or difficulty.

·       Be able to recognise increasing risk and alert significant others and the team to respond as needed.

·       Undertake a range of practical tasks and duties in support of the team and individual needs. 

·       To feel confident to be able to report untoward incidents and areas of concern as soon as they arise.

·       Contribute to individual reviews and team meetings.

 

2.                  Duties 

Each individual has different needs however the list below outlines just some of the practical duties that the post holder will undertake, support and enable people to/with:

·       Using appropriate assessment tools under supervision to assist the registered nurse in assessment of the patients’ health and well being needs.

·       Initiate emergency action when required e.g cardiac arrest, fire

·       Identify/contribute to their own goals to improve their quality of life

·       Participate in clinical skills as trained in line with role e.g recording ECG’s

·       Support individuals to express their needs and wishes

·       Promote their personal hygiene and physical health.

·       Actively engage in health promotion

·       Assist individuals with activities of daily living encouraging active participation and independence

 

3.                  Training and Supervision

·       Undertake mandatory and appropriate training relevant to your role for example:

·       Identify own training and developmental needs

·       Identify areas of training need that are relevant to the team

·       Assist in the delivery of training in areas of personal experience and interest.

·       Participate in annual performance development reviews

·       Participate in regular individual and group supervision

·       Participate in the development of the service

 

4.                  Personal responsibilities

·       Ensure that people are treated with dignity and respect

·       Promote anti-discriminatory activities

·       Work flexibly to meet service needs

 

5.                  Administrative responsibilities

·       Keep clinical records up to date using trust systems in accordance with legislation as delegated by the nurse in charge

·       Maintain records to a high standard and record activity data in a timely manner

 

6.                  Professional responsibilities

·       Maintain confidentiality of all personal information and data in line with organisational policy.

·       Be familiar and work in line with local and national policy and procedures.

·       Raise concern in regard to disciplinary or performance issues to the management team using policies and procedures such as safeguarding and Freedom to speak up.  

 

This job description is not intended to be exhaustive. The post holder, will therefore, be expected to adopt a flexible attitude towards these duties which may (after discussion) must be varied, subject to the needs of the department and in keeping with the general profile of the post.

 

Person specification

Qualifications and Training

Essential criteria
  • Maths and English qualification or equivalent
  • Vocational qualification in health and social care (e.g. care certificate; level 2/3 diploma)
  • Willingness to attend training and development opportunities

Skills and Knowledge

Essential criteria
  • Good Communication, Interpersonal and Organisational Skills
  • Team Working
  • Caring and Compassionate
Desirable criteria
  • Computer Literacy

Experience

Essential criteria
  • Experience of working with people in a healthcare setting
Desirable criteria
  • Experience in supporting unwell patients

Special Requirements

Essential criteria
  • Ability to work flexibly as service needs dictate
  • Work a rotation of day and night shifts

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Better Health at Work Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Crozier
Job title
Ward Manager
Email address
[email protected]
Telephone number
0191 445 8300
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