Job overview

As a Desktop Support Assistant within the IT Support Services team at Gateshead Health NHS Foundation Trust, your primary responsibility will be to install, configure, and maintain new hardware for staff across the Trust. You will play a vital role in ensuring that desktops, laptops, and other IT equipment are set up efficiently and meet the needs of users, contributing to the seamless delivery of services across clinical and administrative departments.

In addition to hardware installation and configuration, you will assist with basic troubleshooting, addressing minor hardware and software issues to ensure minimal disruption to staff. You will also support the management of hardware stock, including tracking inventory and ensuring that equipment is available when needed.

Your role is crucial in maintaining the functionality of IT services, ensuring staff have the necessary tools to perform their work, and supporting the efficient operation of the Trust's digital infrastructure.

Main duties of the job

Main Duties:

• Hardware Installation & Configuration: Install, configure, and set up new desktops, laptops, and peripheral devices for staff across the Trust, ensuring they meet required specifications and are fully operational.

• Basic Troubleshooting: Provide first-line support for basic hardware and software issues, performing troubleshooting and resolving minor technical problems to minimise disruption to staff and services.

• Stock Management: Assist in managing hardware inventory, including tracking stock levels, ensuring equipment is properly stored, and assisting with the procurement of new hardware when required.

• User Support: Offer guidance and assistance to users on hardware setup, configuration, and basic technical issues, providing a high level of customer service

• Documentation & Reporting: Maintain accurate records of hardware installations, configurations, troubleshooting steps, and stock inventory. Provide reports on hardware status and requirements.

• Collaboration with IT Team: Work closely with other members of the IT support team to resolve more complex issues and ensure smooth coordination across IT functions.

• Assist with IT Projects: Support the IT team with various projects, such as hardware upgrades and system deployments, ensuring successful completion and minimal impact on operations.

Working for our organisation

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.