Job summary
- Main area
- Management
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Oncall)
- Job ref
- 297-6983631-A
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £62,215 - £72,293 Per Annum
- Salary period
- Yearly
- Closing
- 29/06/2025 23:59
Employer heading
Service Line Manager
NHS AfC: Band 8b
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
We are looking for an ambitious and talented leader with a track record of developing services and building great teams. This post is an excellent opportunity for both an established or an aspiring Service Line Manager to support operational delivery and performance within the Surgical Business Unit. You will play a key role in supporting the Trust’s post elective recovery programme, working across organisational boundaries to ensure delivery of excellent patient care. The service portfolio will include Obstetrics, Gynaecology, IVF and Paediatrics. You will be working within a triumvirate structure including the clinical leads and matron for the services.
You will be an engaging leader with a flexible style who can motivate staff across a wide portfolio of areas and have experience and understanding of what it takes to run a successful management team. This role provides the opportunity to contribute to and influence both strategic and business planning cycles. This post benefits from close working relationships within the Surgical Business Unit and the other two clinical Business Units, Medicine & Community and Clinical Support and Screening.
Main duties of the job
The Service Line Manager will be responsible and accountable for the overall management of the Service Line(s) and service line staff. This will include developing strategic business plans and performance management frameworks and processes to ensure delivery of all key quality, activity, workforce and financial targets and to ensure the service we offer to patients is of the highest quality, safety and efficiency.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
• Lead and manage staff in the Service line
• Responsible for engaging Clinical Managers, Matrons and other senior clinicians in the complex management and clinical agenda including the preparation of annual business plans and the development of capacity and capability to deliver both local and national priorities.
• Accountable for the delivery of all key operational, performance, quality and safety, financial and workforce targets within the Service lines
• Ensure Risk is appropriately managed within the business unit
• Responsible for the development and delivery of Service line strategic plans and associated performance management frameworks.
• To act as a role model in relation to expected behaviours aligned to the values of the organisation
• To provide out of hours cover through participation on the ‘Tactical’ Manager On Call rota, providing appropriate support, advice and expertise outside of normal working hours.
Person specification
Education
Essential criteria
- Management and/or leadership qualification / training
- Educated to degree level in either a health related, business or leadership field, or equivalent in depth experience.
Experience
Essential criteria
- Significant and proven senior management experience
- Experience of undertaking strategic planning
- Experience of leading change programmes
- Successful track record of managing change in a complex environment
- • Experience of leading and directing senior clinical and non-clinical teams in achieving key performance indicators
Communication
Essential criteria
- • Effective negotiating, influencing and networking skills
- • Excellent communication skills and ability to lead and influence decisions and strategy within the service line management teams
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Amy Muldoon
- Job title
- Director of Operations - Surgery
- Email address
- [email protected]
- Telephone number
- 0191 4453049
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