Job summary
- Main area
- Systems Administrator
- Grade
- NHS AfC: Band 5
- Contract
- 1 year (Secondment for internal staff)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-7827244-A
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 21/04/2026 23:59
Employer heading
NEYCSP - HPV IT Support
NHS AfC: Band 5
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
An exciting 1 year Fixed Term/Secondment opportunity has arisen for an HPV IT Support officer to work within within the Pathology IT Team supporting the North East and Yorkshire Cervical Screening Service.
We are seeking to appoint an enthusiastic individual to support the North East and Yorkshire Cervical Screening Service on a day to day basis, the role covers ICE system testing, user training and support, system development and day to day system maintenance.
Main duties of the job
Able to use initiative and work to tight deadlines.
The successful candidate will be educated to a degree level or have the equivalent experience and have working knowledge of Microsoft Windows packages and an understanding of the Core Trust Systems.
A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
Main purpose of the Job
To provide first- and second-line desktop support services to users of information technology across the department, Trust, external sites and supported third party organisations. Provide advice and guidance to service users regarding a selection of appropriate hardware and software, including, but not limited to, Laboratory Information System, desktops, laptops, iOS devices, printers and scanners.
This role combines technical expertise, user support, and system management to provide high quality, comprehensive day to day administration to the NHSCSP ICE Desktop Order Communications system. Acts as the single point of contact for enquiries from end users. Maintains the user accounts on the system and provision of training to end users when required. Assists in the continued development of the Order Communications solution provided to end users
- To maintain user accounts and access rights to the NEYCSP ICE Desktop Order Communications system.
- To maintain test and location library within ICE Desktop to ensure parity with the Laboratory Information Management System (LIMS)
- To manage merge maintenance of records on the ICE Desktop solution
- Deliver ICE Desktop system training and Junior doctor induction sessions or to individual users when required
- Prepare and review Standard Operating Procedures (SOP’s) for the use of the ICE Desktop solution in line with the standards of the service
- Plan and deploy the use of the ICE Desktop solution across all NEYCSP service users
- The post holder will be involved in the testing of software release patches in a test environment to check for suitability prior to application to live systems and their deployment
- Primary contact for telephone and general enquiries relating to the NEYCSP ICE Desktop solution
- There is a requirement of this post to work offsite occasionally at GP surgeries or other Trusts and there may be a requirement to travel to various sites within the Northern region including Sheffield, Leeds, York and the North East. This also includes periods of work relating to training or system testing where travel to other parts of the UK may be necessary
Person specification
Education
Essential criteria
- Educated to degree level or equivalent
- ITIL Foundation Certification
Desirable criteria
- Certification from Microsoft or similar
Experience
Essential criteria
- Detailed working Systems such as ICE, Careflow, EMIS or Nervecentre.
- Experience of delivering system training to groups and/or individuals.
- Relevant experience in an administrative or IT operational role.
- Experience of working in a helpdesk environment, supporting system users by telephone, electronically and in person.
Desirable criteria
- Use of helpdesk software systems Experience of providing IT Support in an NHS environment
- Experience of supporting iOS devices in a corporate environment
Skills
Essential criteria
- Excellent communication, interpersonal and organisational and presentation skills
- Effective communication with all levels of users
- Able to work with support staff from third party organisations
- Ability to build relationships and understanding with frontline staff, in order to properly troubleshoot and resolve technical issues.
- Analytical problem solving techniques
- Current driving license
Personal Qualities
Essential criteria
- Appetite to maintain and develop technical knowledge and expertise as technology advances
- Team member but able to work on their own.
- Able to relate to staff of all levels
- Passionate about improving services for patients and staff
- Ability to work to deadlines
- Pragmatic approach to problem resolution
Desirable criteria
- Able to generate ideas for innovation and improvement
Other Requirements
Essential criteria
- Ability to travel to meet the requirements of the role
Knowledge
Essential criteria
- Excellent in depth knowledge of PC hardware, Microsoft Active Directory and current PC operating systems and software packages is essential.
- General understanding of IT / IG guidance/regulations that apply to the NHS, including Freedom of Information Act 2000, Data Protection Act 1998, Caldicott Guidelines and Data Accreditation Standard
- Knowledge of system administration procedures, such as user set-up, password administration, setting of parameters, system security etc.
- Excellent knowledge of PC peripherals, including installation, support and troubleshooting
Desirable criteria
- Familiarity with NHS IT Strategy
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Trudy Johnson
- Job title
- NEY Cervical Screening Manager
- Email address
- [email protected]
- Telephone number
- 01914456560
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