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Job summary

Main area
Ward Housekeeper
Band 2
Full time - 37.5 hours per week
Job ref
Gateshead Health NHS Foundation Trust
Employer type
Queen Elizabeth Hospital
£18,546 - £19,918 per annum
Salary period
27/01/2022 23:59

Employer heading

Gateshead Health NHS Foundation Trust logo

COVID-19 Vacancy Ward Housekeeper

Band 2


In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible  


All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two seperate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. There are two methods of payment either directly through the online portal using a credit or debit card or through deduction from your monthly pay over a maximum of three months.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Agenda For Change Terms & Conditions.


Job overview

At the QE Gateshead we’re currently looking for open-minded, friendly and caring individuals to join the team. As winter approaches we are looking to expand our inpatient areas and need your support to do this! We strive to keep our workplace clean and our catering services running hot.

Your primary responsibilities will be ensuring your ward area maintains high cleaning standards in accordance with Trust policy, ensuring sufficient stock levels are available at all times and work alongside the ward staff to provide nutrition to the patients.

Experience in cleaning duties, and use of chemicals and equipment are essential when applying. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

If you share our passion for care and feel motivated to work in a demanding but also richly rewarding environment, we would love to hear from you

Main duties of the job

The post holder will work as an integral part of the ward team.  He/she will be responsible for the co-ordination of all patient facilities/services in the ward area and for ensuring a clean, safe and comfortable environment.

The main elements of the role are ensuring the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patient needs, as determined by the ward sister/charge nurse.

The post holder will be required to work closely with contractors and support services departments.  He/she will monitor quality standards and rectify deficiencies

Working for our organisation

Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Detailed job description and main responsibilities

On a day-to-day basis the post-holder will be responsible to the Nurse in Charge of the shift.

Development, management and allocation of housekeepers will be the responsibility of the Modern Matron

The training programme will be developed by liaising with operational services, estates, specialist nurse and domestic services and will be sufficiently comprehensive to meet individual needs

To assist in monitoring and maintaining cleaning standards on the ward

To carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently

To ensure general and specialist equipment, e.g drip stands, medical equipment and commodes, are cleaned as per cleaning policy

To ensure the ward is safe and tidy at all time, e.g remove clutter, tidy notice boards, signage etc

To maintain upkeep of patients’ bed areas

To identify any problems with cleanliness and report to the ward sister

To ensure specialist cleaning of surfaces and furnishing

To ensure isolation nursing areas are cleaned appropriately.

To encourage and assist patients to order food, where necessary taking into account special needs and medical requirement

To prepare and serve hot/cold snacks as requested

To serve meals in conjunction with the nursing team, ensuring patients’ intake is known and that their dietary needs are met

To provide people with assistance to eat and drink eg cutting up food, placing food and drinks within reach, encouraging patients to eat

To feed patients as directed by the nursing team

To ensure all food and beverages are served at the correct temperature according to food hygiene regulations

To prepare areas where food and beverages are served/consumed to ensure a pleasant environment for patients

To take responsibility for the ward catering supplies, ensuring storage areas are clean at all times, eg discarding out of date food, stock rotation

To ensure refrigerated food is labelled and stored correctly as per policy

To ensure in conjunction with the ward nurse that discharged and newly admitted patients’ meal requirements are actioned.

To co-ordinate extra meal requirements that may arise

To ensure that patients whose fluid intake is not medically restricted have access to fresh water

To carry out monitoring of service delivery, especially related to cleaning, food, linen and the environment, at the agreed frequency

To inform the ward sister of outcomes of monitoring and agree action plans, ensuring action is taken

To manage the ward’s defect call log book, ensuring all defects are logged, reported, recorded and closed down as appropriate.

To monitor and co-ordinate other ad hoc maintenance, liaising as required for other services

To provide household maintenance in line with local policy: replace light bulbs, clock batteries, unblock sinks, etc

To carry out regular equipment monitoring in accordance with procedures

To transport and dispose of clinical, domestic and confidential waste as per the policy, eg taking waste to the ward disposal area

To clean and prepare beds and handle linen

To monitor the access and security and use of premises and facilities

To ensure that patients’ space is respected including attending to patients’ fruit, flowers etc

To respect the privacy and dignity of patients whilst carrying out housekeeping duties

To maintain the safety of people’s property and belongings

To minimise the potential for adverse behaviour and security breaches

To use communication skills to manage any aggressive and abusive behaviour

To ensure the safe storage of equipment

To ensure equipment is in good working order and equipment repairs are carried out in line with Trust policy

To receive, welcome and guide visitors on arrival to the ward, liaising with other staff as appropriate

To transport equipment, consumables and written information as required

To maintain and update paper-based records and information as required

To respond to requests for general information

To receive and pass on information to others, maintaining confidentiality

To help resolve patients’ concerns and take appropriate action

To be aware of any new food hygiene standards changes to waste categorisation etc

Person specification


Essential criteria
  • Maths
  • English
Desirable criteria
  • NVQ Qualification
Apprenticeships logoNo smoking policyInvestors in PeopleAge positiveDisability confident employerCare quality commission - GoodStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Tracey Jeffrey
Job title
Ward Manager
Email address
Telephone number
0191 455 2997
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