Job summary
- Main area
- Portering Services
- Grade
- 297 QF0B 310
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-QEF-8044552
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- Portering Office - Facilities Admin Hub
- Town
- Gateshead
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 30/06/2026 23:59
Employer heading
General Porter
297 QF0B 310
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
GENERAL PORTER - PORTERING SERVICES
QE Hospital, Gateshead. NE9 6SX
QE Facilities (QEF)
We are seeking to recruit a motivated and reliable General Porter to join our Portering Services team at QE Hospital, Gateshead.
You will play a vital role as part of our Healthcare Facilities Support Team, delivering a professional, efficient, and customer-focused portering service. This role involves supporting patient care, staff requirements, and wider facilities operations across the hospital site.
Working under the direction of the Portering Management Team, you will utilise allocated equipment and resources to ensure services are delivered safely, effectively, and in line with QEF policies and procedures.
Main duties of the job
- Safely transport patients, under the direction of clinical staff, including their belongings, medical records, and medications
- Provide a collection and delivery service for mail, parcels, pharmacy items, and supplies (internal and external)
- Transport and manage medical devices, including loan library items
- Handle the collection, distribution, and storage of Equipment
- Move furniture and equipment as directed by Chargehands
- Assist in emergency situations including urgent specimen/blood transfers, fire procedures, and major incidents
- Manage the distribution and storage of medical gases
- Transport food regeneration trolleys and catering items to and from wards and departments
- Carry out duties associated with the mortuary (including out-of-hours responsibilities) with appropriate record keeping
- Maintain high standards of professionalism, always demonstrating a courteous, helpful, and patient-focused approach
- Provide general assistance to staff, patients, and visitors across the hospital
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary of Gateshead Health NHS Foundation Trust (GHNT).
We deliver a wide range of non-clinical support services including estates, facilities management, procurement, transport, pharmacy, and medical engineering services.
Please note:
- Employment is under QEF Terms and Conditions, which differ from NHS Agenda for Change
- We do not hold a sponsorship licence and cannot offer sponsorship
Detailed job description and main responsibilities
Essential Criteria
- Willingness to undertake relevant training
- Experience in a customer-focused role (ideally within healthcare or security)
- Strong interpersonal skills with a caring and professional approach to patients and colleagues
- Ability to work independently and as part of a team
- Good organisational and time management skills with attention to detail
- Ability to follow instructions and respond to changing priorities
Desirable Criteria
- Full UK Driving Licence
- Basic understanding of Maths and English
- Basic understanding of Mobile devices
- Knowledge of health and safety practices, including infection prevention, manual handling, and safe working procedures
Key Skills & Attributes
-
Friendly, approachable, and professional manner
-
Ability to remain calm under pressure
-
Flexible approach to work areas and shift patterns
-
Ability to make informed decisions and escalate concerns appropriately
-
Team player with a commitment to high standards of service delivery
Person specification
Qualifications
Essential criteria
- Full UK Driving Licence
Desirable criteria
- NVQ or equivalent qualification
Experience
Essential criteria
- Willingness to undertake relevant training
- Experience in a customer-focused role (ideally within healthcare or security)
- Strong interpersonal skills with a caring and professional approach to patients and colleagues
- Ability to work independently and as part of a team
- Good organisational and time management skills with attention to detail
- Ability to follow instructions and respond to changing priorities
Desirable criteria
- Knowledge of health and safety practices, including infection prevention, manual handling, and safe working procedures
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Callum Edward Scott
- Job title
- Deputy Portering Manager
- Email address
- [email protected]
- Telephone number
- 0191 482 0000
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