Crynodeb o'r swydd
- Prif leoliad
- Switchboard
- Gradd
- QF0A-10
- Contract
- Cyfnod Penodol: 6 mis
- Oriau
- Llawnamser - 37.5 awr yr wythnos
- Cyfeirnod y swydd
- 297-QEF-6276030
- Cyflogwr
- QE Facilities
- Math o gyflogwr
- NHS
- Gwefan
- Queen Elizabeth Hospital
- Tref
- Gateshead
- Cyflog
- £22370
- Yn cau
- 21/05/2024 23:59
Teitl cyflogwr
Switchboard Operator (Shifts)
QF0A-10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Trosolwg o'r swydd
*FIXED TERM 6 MONTHS*
To provide an efficient and responsive service to public and staff at Gateshead Health NHS Foundation Trust and QE Facilities Ltd, dealing with internal and external calls to site in a prompt and courteous manner, monitoring and responding to alarms based within the switchboard area, dealing with emergency calls and contacting hospital staff on and off site as and when required.
Undertaking reception and/or estates and facilities helpdesk duties as and when required, including system administration and administrative tasks commensurate with the role.
Prif ddyletswyddau'r swydd
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory.
Gweithio i'n sefydliad
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Dealing with internal and external calls to site in a prompt and courteous manner.
- Use Careflow and other systems to direct callers to the correct location.
- Monitor and respond to alarms based within the switchboard area.
- Deal with emergency calls and contact hospital staff on and off site as and when required.
- Operate the hospital iMessage bleep system, divert and exchange bleeps when required.
- Ensure on-call information is kept up-to date.
- Ensure emergency procedures are accurate, participate in regular reviews.
- Ensure untoward incidents are recorded and handed over.
- Ensure faults are reported to the appropriate team.
- Receptionist duties as and when required, including but not limited to the issue of keys.
- General administrative duties, including but not limited to maintenance and upkeep of telephone directory.
Manyleb y person
Knowledge
Meini prawf hanfodol
- Excellent customer service skills
- Excellent telephone manner
- Ability to work independently and use initiative, while being part of a team.
Meini prawf dymunol
- Knowledge of hospital switchboards
- Knowledge of paging systems
- Use of databases
Experience
Meini prawf hanfodol
- Experience working in a fast paced, customer orientated, reception environment
Meini prawf dymunol
- Experience within an NHS switchboard environment
- Experience of CCTV environments
Qualifications
Meini prawf hanfodol
- English GCSE pass
- Maths GCSE pass
Meini prawf dymunol
- Customer Service qualifications
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Carole Lewis
- Teitl y swydd
- Senior Admin Team Lead
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01914452081
Rhestr swyddi gyda QE Facilities yn Proffesiynau perthynol i iechyd neu bob sector