Job summary
- Main area
- Division of Surgery, Women's Healthy & Children
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (A variation of 7am-3pm and 9am-5pm shifts Monday to Friday. May be required to work until 8pm in the future and there is a requirement to work Saturday mornings on a rota basis with the other team members. This may include Sunday's in the future.)
- Job ref
- 297-7871019
- Employer
- Gateshead Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- Gateshead, Tyne & Wear
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 08/04/2026 23:59
Employer heading
Surgery Centre & Theatre Administrator
NHS AfC: Band 3
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
Applications are invited from hard working and organised individuals to join the admin team working in the Peter Smith Surgery Centre Reception at the Queen Elizabeth Hospital.
Main duties of the job
You should have previous experience of working in the NHS or healthcare environment within an admin environment. Good written and verbal communication skills are essential together with good organisational and planning skills. You should also have knowledge of a range of administrative procedures and software programmes. A knowledge of medical terminology would be advantageous but not essential. Applicants should have an NVQ Level II in Business Administration or equivalent experience. Flexibility is essential in this role.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
Provide a prompt, efficient reception service to patients, visitors and staff.
Ensure effective communication and information flows both internally and externally.
Ensuring effective utilisation of Careflow/Bluespier systems using date to access compliance.
Provide efficient coordination and administration and clerical support to the Surgery Centre/Theatres service including taking minutes as and when required, supporting senior theatre staff with Health Roster, arranging meetings and scheduling staff appraisals.
Provide information to assist performance reporting and resolution of queries or complaints (eg. Inphase) as required.
Collating performance information as required by the team, clinicians or service management.
To maintain and devise spreadsheets to assist in data collection and management. To produce timely reports using Careflow as and when required.
To gather information for team members from other teams and agencies as required.
To gather information for team members and other teams and agencies as and when required.
Contribute to delivering a high quality, efficient and effective service at all times complying with all relevant policies, procedures, guidelines and legislation.
Providing cross cover as required amongst the team to cover leave, sickness
Person specification
Qualifications
Essential criteria
- NVQ 2 Certificate in Business Administration or equivalent experience
Experience
Essential criteria
- Experience of working in NHS or healthcare environment working in a secretarial or office environment
- Experienced in using Microsoft Office packages
Desirable criteria
- Experience of using hospital systems, including Careflow and Health Roster
Knowledge & Skills
Essential criteria
- Effective written and oral communication skills.
- Ability to demonstrate good organisational planning skills
- Ability to work autonomously and also as part of a team, developing good working relationships with colleagues
- Ability to handle distressing situations both face to face and on the telephone
Desirable criteria
- Knowledge of medical terminology
Physical Requirements
Essential criteria
- Able to move and handle safely without causing harm to themselves or others
Other Requirements
Essential criteria
- Must be able to work flexibly between the hours of 7am – 8pm (different shift patterns) and occasional weekend working.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paula Bell
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0191 445 3003
- Additional information
Mary Brown, Gill Bagnall, Janet Etheridge or Lisa Bolam, 0191 440 3000
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