Job summary
- Main area
- Administrative Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 263-SS25-080-LB
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Nicholas Hospital
- Town
- Gosforth
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 07/10/2025 23:59
- Interview date
- 23/10/2025
Employer heading
Complaints, Incidents, Claims and Inquests Administrator
Band 4
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
We are looking for an enthusiastic, cheerful and self-motivated person to take on this busy role. The post holder will work as part of a team administering four key Trust functions: complaints, serious incident, claims and inquest processes. They will be expected to provide high quality administrative support to staff to deliver the highest levels of customer care.
Main duties of the job
The post holder will help in delivering administration processes to support the four key functions and improve the experience of service users, carers and staff members.
The successful applicant will be educated to diploma level or equivalent experience. They will have good written and verbal skills and the ability to work on their own or as part of a team. They will manage their own workload to ensure timescales are met and will need a flexible and adaptable approach to working. The post holder will take notes at Patient Safety Learning & Improvement Panel (PSLIP), Complex Case panel and Mortality Review panel meetings and as such must be able to take and accurately transcribe minutes from complex clinical discussions.
Applicants can demonstrate a high level of personal resilience in dealing regularly with challenging, angry or distressed people on the telephone.
The post holder will work as part of the Clinical Risk and Investigations Team which forms part of the Safer Care Directorate. They will be expected to provide good quality clerical and administrative support to senior staff. They will input information onto the Safeguard risk management system. They will work within well-defined administration systems, and processes so as deliver their duties and responsibilities.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please provide details of demonstrable experience in the essential criteria listed.
Please find attached job description for full details.
Advertising date : 23rd September 2025
Closing date : 7th October 2025
We welcome your application.
Person specification
Experience and Knowledge
Essential criteria
- Experience of taking and transcribing notes of complex clinical meetings
- Experience of using Microsoft Office Suite
- Have working knowledge and understanding of the NHS code of confidentiality and related confidentiality guidance
- Working within established administrative processes and systems in a busy environment
Desirable criteria
- Experience of using the Safeguard Risk Management database
Skills and Abilities
Essential criteria
- Demonstrable personal resilience in dealing with angry or distressed people on a daily basis
- Able to manage own workload to achieve deadlines
- Good communication and interpersonal skills
Desirable criteria
- Experience in working as a part of a team
- Flexible approach to working
Qualifications
Essential criteria
- Educated to diploma level or equivalent experience
- Good standard of literacy
- Advanced typing qualification or equivalent experience
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Vicky Clark
- Job title
- Incident Complaints and Claims Manager
- Email address
- [email protected]
- Telephone number
- 01912456678
- Additional information
Monday to Friday 9am - 5pm
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