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Crynodeb o'r swydd

Prif leoliad
Admin & Clerical
Gradd
Apprenticeships: Apprenticeship
Contract
Cyfnod Penodol: 15 mis (15 months)
Oriau
  • Llawnamser
  • Rhan-amser
  • Gweithio hyblyg
37.5 awr yr wythnos (Part-time hours available min 22.5 hours to be arranged with manager)
Cyfeirnod y swydd
319-7347140KD
Cyflogwr
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Hayden Bridge Health Centre
Tref
Hayden Bridge
Cyflog
£12.21 pro rata per annum
Cyfnod cyflog
Bob awr
Yn cau
25/08/2025 23:59

Teitl cyflogwr

Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust logo

NHS Business Services Practitioner Apprenticeship

Apprenticeships: Apprenticeship

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you:

  • Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
  • Support and connection through a variety of Staff Network groups
  • A range of flexible working opportunities
  • Generous annual leave and pension scheme
  • Access to lease car and home electronics scheme (qualifying criteria applies)
  • Opportunities to improve your professional development through our vast training programmes
  • On-site nursery places via salary sacrifice
  • Access to savings scheme via salary sacrifice with Northumberland Community Bank

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy. 

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes.  If you use AI, and it poses a risk  to the integrity your individual recruitment process, we may withdraw your application at any stage of the process. 

Trosolwg o'r swydd

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeship at Hayden Bridge Health Centre, part of Northumbria Healthcare NHS Foundation Trust; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to ‘earn while they learn’. 

Our apprenticeships offer:

  • Earn a salary while studying
  • Gain job specific skills
  • Study towards a related qualification including literacy and numeracy (if required)
  • Have regular pastoral support and personal development reviews
  • Are employed on a 15-month training contract
  • Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

Please ensure all relevant qualifications relating to customer service are included within your application. Failure to do so, in the event of a successful interview may result in the offer being withdrawn.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received

Prif ddyletswyddau'r swydd

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

We are looking for people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

Gweithio i'n sefydliad

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?  Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.

To support and assist in the provision of an administration service and customer service role to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.

Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.

At the end of the Apprenticeship be “work-ready” for an administrative/ customer service role.

Manyleb y person

Qualifications / Professional Registration

Meini prawf hanfodol
  • Math’s & English GCSE at Level A-E (9-3)

Experience and knowledge

Meini prawf dymunol
  • Previous experience of working in a business administration / customer focused role
  • Experience of data entry and retrieval.

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant Gold AwardDisability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Better Health at Work Award - Maintaining ExcellenceHappy to Talk Flexible WorkingDefence Employer Recognition Scheme (ERS) - Gold

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Maxine Bennett
Teitl y swydd
Apprentice Programme Co-ordinator
Cyfeiriad ebost
[email protected]
Rhif ffôn
07970789878
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg