Job summary
- Main area
- Patient and Carer Involvement Service
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 16 hours per week
- Job ref
- 263-SS24-022-LB-A
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St. Georges Park Hospital
- Town
- Morpeth
- Salary
- £25,147 - £27,596 pro rata per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Involvement Coordinator
Band 4
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Job overview
The Patient and Carer Involvement Service sits within the Corporate Services of the organisation, there are two specialist domains, currently known as the ‘Engagement and Involvement Service’, and the ‘Peer Support Service’, both interface with clinical and other corporate teams in addition to partner agencies across the Trust footprint.
We welcome interest from enthusiastic, motivated and reliable people to join our very busy Core Business Team. We are an innovative, ambitious, friendly, and supportive team and are delighted to be able to offer a number of Involvement Co-ordinator posts, at Band 4. The posts will be office based at St Georges Park, Morpeth. This is a part time position. Flexible working arrangements are offered.
Our Involvement Coordinators work at a level above that of an Administration Assistant, to support the management of involvement activities across the Trust. You will work as a member of the team, responsible for the coordination of the Involvement Bank. The Bank is a centralised resource, of over 200 registered people, with lived experience of mental health services, who support involvement activities.
Main duties of the job
The ideal candidate will have extensive experience of working with Microsoft packages, to include Excel, Outlook and Word. You will provide administrative, recording and reporting in respect of involvement governance, processes, and payments.
With direction from the Quality and Performance Manager you will coordinate public and internal events. Additionally provide administrative support in meetings for the Trust and Localities and have experience of minute taking, (further details in job description).
On a daily basis you will be required to deal effectively and efficiently with requests in person, via email, Teams or on the telephone, from patients, carers and staff. You must be able to demonstrate excellent interpersonal and communication skills.
All applicants must demonstrate high levels of accuracy and attention to detail, work well with others and have a passion for providing a quality service and self-development.
The post holder must be able travel across the geographical area of the Trust.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please note this vacancy will close once a certain number of applications have been received.
Please find attached job description for full details.
Advertising date : 22nd April 2024
Closing date : 6th May 2024
We welcome your application.
Person specification
Education and Qualifications
Essential criteria
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential criteria
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Working knowledge of Microsoft applications, including e-mail communication
- Previous NHS administrative experience
- Good organisational and planning skills
Desirable criteria
- Lived experience and application of support and understanding
Skills
Essential criteria
- Excellent communication and interpersonal skills, both verbal and written
- Minute taking skills
Desirable criteria
- Media communication skills
Role Specific
Essential criteria
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas
- Discrete in handling confidential and sensitive information
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alane Bould
- Job title
- AD For Involvement & Lived Experience
- Email address
- [email protected]
- Telephone number
- 07787277120
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