Job overview

The Learning Response Lead is responsible for working both autonomously and with the Corporate Patient Safety Team and Divisional Quality Governance Teams to lead a high-quality investigation process.

The postholder will work with Specialty, Divisional and Corporate representatives to identify learning from incidents and investigations. This learning will be used to inform changes in processes and practice with the aim of preventing or reducing the likelihood of reoccurrence of similar incidents, or to improve the overall safety and quality of care provided.

The Learning Response Lead contributes to the delivery of outstanding patient care by engaging at all levels of the organisation to provide assurance, through measurement and monitoring that quality standards are being achieved. The post holder will be expected to investigate and act when substandard performance is identified escalating to the senior team where necessary.

The Learning Response Lead will provide Trust-wide oversight, assuring quality and effectiveness of all types of investigations as part of the Trust’s annually agreed Patient Safety Incident Response Plan (PSIRP) as required within the Patient Safety Incident Response Framework (PSIRF). The Learning Response Lead is responsible for the production of excellent investigation reports

Main duties of the job

The Learning Response Lead will work with investigating officers to assist them and guide to undertake robust investigations by working with a range of internal and external stakeholders; to investigate, analyse, using recognised tools encompassing principles of human factors and ergonomics, systems engineering, psychology, and investigation best practice. A high level of sensitive engagement with patients, families, staff, and others affected by incidents is expected of this role.  

The outcome will be the identification of systems learning from a patient safety incident that will then guide sustainable risk reduction and service improvement, ensuring that a just and learning culture and human factors principles are maintained.

Produce high-quality annual patient safety reports, capturing key achievements and outlining service improvement plans aligned with the Trust’s strategic objectives and national patient safety standards.

The post holder will prepare and present regular reports (monthly, quarterly) to the PSIRF Group, Learning from Deaths Group (LfD) ensuring effective assurance and escalation of key themes, risks, and learning from patient safety events.

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.