Job vacancy: Programme and Project Manager, NHS Business Services Authority, Newcastle Upon Tyne

Job summary

Main area: Project Management
Grade: NHS AfC: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 914-BSA7247688

Employer: NHS Business Services Authority
Employer type: NHS
Site: Stella House
Town: Newcastle Upon Tyne
Salary: £53,755 - £60,504
Salary period: Yearly
Closing: 22/06/2025 23:59

Programme and Project Manager

NHS AfC: Band 8a

Detailed job description and main responsibilities

In this role, you are accountable for

Programme and Project Delivery:
• Stand up and deliver the programme / project in line with the NHSBSA Programme and Project Management Frameworks, and both internal and external assurance requirements, such as IPA standards as appropriate.
• Create and lead the programme / project to deliver the agreed outcomes within time, cost and quality constraints.

Programme and Project Management:
• Day to day management and leadership of the programme / project and the team.
• Provide effective leadership and management controls.
• Set programme / project controls.
• Design the programme / project structure and organisation appropriate to stage.
• Set appropriate delivery methodologies.
• Manage effective transition between programme tranches / project phases.
• Leading reviews to ensure that lessons learnt are incorporated into future development by carrying out programme tranche evaluations, and the assessment of results.
• Provide delivery interventions for projects reporting low delivery confidence, or projects being managed by more junior members of the team as required.

Business Case:
• Delivery and clearance of a cohesive programme / project Business Case including drafting as required, and securing collaborative input from subject matter experts.

Budget:
• Develop the budget and track delivery within budget.
• Ensure all expenditure is governed in accordance with NHSBSA Standing Financial Instructions and DHSC / Cabinet Office spend controls.

Resource Management:
• Secures resources and directs planning scheduling, resourcing and estimating for large scale programmes.
• Identify skill requirements; and deploy and develop resources. Manage medium sized programme / project team.

Benefits Realisation:
• Delivery of the agreed Business Case scope in line with defined time, cost, and quality criteria to enable the realisation of benefits in post project Benefit Realisation.
• Ensure appropriate Benefits Realisation Strategy is in place to enable longer term delivery of benefits against the Business Case.
• Ensure realisation of programme benefits for customers through planning and designing and ensure that project outputs meet programme requirements.

Stakeholder Management:
• Identify and manage stakeholder relationships and highlight need for senior level support.
• Manage internal and external relationships as appropriate.

Risks and Issues:
• Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Oversee programme risk and issue management. Ensures mitigations are in place and resolved through negotiated agreement.
• Leading risk management within programme / project teams in accordance with NHSBSA Corporate Risk Management Framework.

Governance and Controls:
• Maintain overall integrity and coherence of programme and governance framework to support each project. Plan programme assurance activities.
• Support effective project governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery.
• Engage with project assurance reviews and support action on recommendations. Organise assurance processes such as gateway reviews, as required.
• Lead projects through external assurance reviews, such as IPA gateway reviews.
• Manage progress and delivery confidence reporting in line with internal NHSBSA reporting cycles.

Change Management:
• Define Change Management approach with programme team to provide consistent change management approach within programme and project activities.
• Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.

Programme Dependency Management:
• Work with project leads and business as usual to ensure programme dependencies are actively managed, act as an arbiter and enforcer and resolve issues between the various elements of the programme.

Programme Leadership Vision and Objectives:
• Cascade programme vision and translate into delivery objectives for the team.
• Lead the programme to deliver the business case benefits and outcomes.

Guidance and Support – Programme and Project Management Community:
• Provide support, guidance, direction and coaching to team and more broadly across departmental profession.
• Show commitment to personal development.
• Promote effective individual and team performance.
• Ambassador for profession and best practice within the Programme and Project Management community.
• Active involvement in knowledge sharing and informal mentoring within the Programme and Project Management community.

Person specification

Personal Qualities, Knowledge and Skills

Essential criteria

Strong stakeholder management and communication skills
Ability to build effective relationships with, and influence, senior stakeholders
Resilient and determined, with strong negotiation skills and ability to constructively challenge
Ability to communicate sensitive or contentious information appropriately

Desirable criteria

An awareness of the NHSBSA’s strategy, business plans and major programmes of work
Knowledge of Government Functional Standards for Project Management GovS002
Specialist subject knowledge relevant to project profession
Evidence of continued professional development

Experience

Essential criteria

Significant experience and track record in successful definition and delivery of programmes and projects using recognised delivery framework, (e.g., Managing Successful Programmes – MSP, Prince2)
Significant experience of senior stakeholder engagement and management
Demonstrable experience in team leadership and managing virtual teams
Experience of budgetary management and reporting

Desirable criteria

Implementing external assurance standards within a programme / project environment (e.g., IPA)
Specialist experience relevant to programme and project profession (e.g., IPA accredited assurance reviewer)

Qualifications

Essential criteria

Programme management practitioner qualification (e.g., MSP), and project management practitioner qualification (e.g., Prince2).
Degree or relevant management qualification, or significant work-based experience in a middle / senior management role

Desirable criteria

Programme and Project Delivery specialism - e.g. Risk Management (e.g. MoR), Agile PM, o Change Management (e.g., Prosci Change Management Practitioner)
Relevant post-graduate qualification
Further education/Training Course certification(s) in change management discipline

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.

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