Detailed job description and main responsibilities

In this role, you are accountable for

1.    Analyses, interprets and reports information and knowledge of technical subjects and concepts to influence decisions.

2.    Applies the appropriate methods and procedures for the development and testing of systems. 

3.    Designs, develops, enhances, tests, implements and documents BSA IT services to meet stated requirements. 

4.    Monitors and supports the efficient and effective running of bespoke, third-party and mixed services. Uses incident, problem, request and 
change management processes and systems to support successful implementation of system enhancements and fault resolutions. 

5.    Possesses an advanced skill-level in the technologies (methodologies, languages etc) which have been adopted by BSA Technology 
Solutions. 

6.    Supporting multiple BSA business services – together with an understanding of the wider organisation and strategy – to identify and meet 
business requirements. 

7.    Analyses and resolves a wide range of highly complex non-routine business problems by applying an analytical, creative and systematic 
approach, escalating issues where relevant. 

8.    Resolves conflicting requirements and produces and presents a range of solutions to customers, managers and peers. Makes 
recommendations which influence key decisions within and outside own area (eg service design, reporting, training, operational activity). 

9.    Uses initiative to make decisions on complex technical matters, communicating this to colleagues and management. 

10.    Supervises, trains, and mentors existing team members and assists customers to develop skills. 

11.    Establishes and maintains communication with internal and external stakeholders about difficult or complex matters overcoming any 
problems in communication, and communicates effectively at all levels to both technical and non-technical audiences, verbally and in writing. 

12.    Plans and takes responsibility for the work of self and others to achieve given objectives. Co-ordinates this work, including customer 
liaison, quality reviews, meetings, implementation and testing activity across a number of teams and functions. 

13.    Manage time effectively when required to work on a number of tasks in parallel. Adjusts plans as appropriate to take account of conflicting 
priorities and deadlines. 

14.    Produces documentation (such as operating instructions and user guides) at an appropriate level for technical and non-technical 
audiences. 

15.    Selects appropriate methods, tools and applications for application development, test and support. 

16.    Analyses, interprets and presents information from various sources about complex subjects to influence key decisions. 

17.    Participate in partnership working with other individuals, groups and agencies inside and outside the NHS BSA. 

18.    Operates in a quality-oriented environment and continually seeks to improve customer service by examining and recommending changes 
to procedures, policies & services. 

19.    Carries out research and development work to support future business needs whilst maintaining knowledge of market trends and an 
understanding of emerging technologies and business opportunities to assess their relevance and application to the BSA. 

20.    Takes responsibility for personal development and actively seeks development opportunities. 

21.    Works out of normal working hours as determined by business needs. Participates in on-call rotas as necessary. 

22.    Deputises for their line manager within appropriately allocated areas of responsibility as required. 

23.    Contributes towards the development of future work plans and requirements. Assists the planning process by producing time & resource 
estimates. 

24.    Monitors own and others’ health, safety and security in accordance with BSA policies. 

25.    Ensures own actions support equality, diversity and rights.

In addition to the above accountabilities, as post holder you are expected to
1.    Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2.    Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3.    Encourage an environment where your own and colleagues’ safety and well-being is promoted.
4.    Contribute to a culture which values diversity and inclusion.
5.    Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Working relationships

Responsible to: Digital Support Manager

Key relationships and connections
1.    Digital Leadership Team
2.    Strategic Partners 
3.    Third party software providers 
4.    End users 
5.    NHSBSA Colleagues