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Job summary

Main area
Human Resources
Grade
NHS AfC: Band 8b
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
340-HHRS-Jun-2025
Employer
North East Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Bernicia House
Town
Newcastle Upon Tyne
Salary
£62,215 - £72,293 per annum
Salary period
Yearly
Closing
19/06/2025 23:59
Interview date
04/07/2025

Employer heading

North East Ambulance Service NHS Foundation Trust logo

Head of HR Services & Delivery

NHS AfC: Band 8b

Job overview

This is an exciting opportunity for an experienced HR professional to join our team and make a real contribution to the work we do at NEAS.  Working closely with the Assistant Director of People Services and other senior HR colleagues you will ensure that we deliver an efficient and effective service across the whole employee life cycle.  You will be responsible for leading a number of teams within People Services, with a clear focus on delivering high quality, fit for purpose services across the Trust, including our subsidiary organisation NEASUS.  You will also lead on a range of service improvements and activities to ensure that we achieve key business objectives.

If you believe that you have the right knowledge, skills and experience to contribute to the great work we do at NEAS we’d love to hear from you.

Main duties of the job

You will have a breadth of HR experience including a track record of creating, leading and delivering successful programmes of work across the HR lifecycle in a complex and diverse organisation.  A credible leader with the ability to work effectively with a wide range of internal and external stakeholders, you will develop strong partnership working with key stakeholders including Trade Unions.   You will have experience of delivering service improvements which are results focused and measurable, and aligned to strategic priorities with demonstrable success in delivering change with and through management of teams.

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.

Detailed job description and main responsibilities

Please refer to the attached Job Description for the full details and responsibilities for this role.

Person specification

Education Qualifications & Training

Essential criteria
  • Educated to Masters level in a people-related field or subject specifically relevant to the post, or equivalent senior experience • Evidence of continuing professional development
Desirable criteria
  • Chartered Member of CIPD • Additional leadership and/or coaching qualification • Driver’s licence

Skills & Knowledge

Essential criteria
  • Track record of creating, leading and delivering successful programmes across all aspects of the HR lifecycle, including:- o Recruitment & Retention o Employee Relations • Ability to influence at all levels and build strong working relationships where you can check and challenge behaviours. • Demonstrable partnership working skills. • Able to strategically interpret, analyse and evaluate programmes through a range of outputs/outcomes • Strong problem solving and decision-making skills. • Advanced coaching skills blended with strong interpersonal and customer care skills • Ability to work autonomously using all necessary Microsoft systems (including outlook, word, PowerPoint, Teams and Excel) • Highly developed leadership, influencing and negotiating skills with the ability to motivate and engage individuals on difficult matters • Exceptional communications skills and the ability to tell powerful and compelling stories • Ability to think laterally and creatively to develop innovative plans and identify new opportunities
Desirable criteria
  • Project-management skills • Up-to-date knowledge and experience of employment law • Awareness of best practice wellbeing frameworks, interventions and approaches • Knowledge of how to develop and executive successful stakeholder and communication strategies

Experience

Essential criteria
  • Significant experience working at a senior level in a complex organisation • Demonstrable experience of working as a senior leader and being accountable for business matters in conjunction with other multi-disciplinary leaders • Experience in designing and delivering large-scale programmes of activity across multiple areas of a business • Experience of working in a unionised environment and understand how to work in partnerships to deliver the best outcomes. • Experience of developing, and managing the development of high-quality deliverables such as recruitment strategies, workforce KPIs etc. • Experience of delivering against plans and reaching outcomes through a consultative and coaching approach • Extensive in-depth demonstrable success in delivering change and performance with and through management of teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Desirable criteria
  • Experience of working with subsidiary/franchise organisations • Significant experience in facilitating engagements events including workshops, focus groups, listening events

Personal Attributes

Essential criteria
  • Customer focussed • Strong focus on timely delivery of outcomes and achievements • Able to work autonomously at all times and manage an intense workload of competing priorities with minimal resources, including flexibility in terms of working hours to enable tight deadlines to be met • Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders Able to work on own initiative • Well-developed diplomacy and political skills.

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveDisability confident leaderArmed Forces Covenant Gold AwardRace at WorkStep into healthMental Health Commitment at WorkENEI 2024 Gold

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sheila Wylie
Job title
Recruitment Manager
Email address
[email protected]
Telephone number
07790973005
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