Job summary
- Main area
- Clinical Risk and Investigations Team
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 263-SS25-037-EW
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Nicholas Hospital
- Town
- Newcastle upon Tyne
- Salary
- £46,148 - £52,809 per annum
- Salary period
- Yearly
- Closing
- 03/06/2025 23:59
Employer heading
Serious Incident Investigator
Band 7
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
Full time - 37.5 hours per week
The Clinical Risk and Investigation Department are looking for a Dynamic, motivated and passionate candidate to join the team in the role of full time investigating Officer (Clinical Incident Lead).
The purpose of the role is to investigate any patient safety incidents that have been identified within Cumbria Northumberland, Tyne and Wear NHS Foundation Trust. You will be required to work with clinicians and managers to identify significant risk across both clinical and non-clinical areas.
You will ensure families and or Service users are involved and supported in the process so that they are part of the learning review where ever possible, taking into consideration consent to share complexities.
The post holder will ensure that the family’s needs are met with regard to the provision of timely and accurate information during the investigation, openness and transparency and to reflect the level of involvement they wish to have in the investigation.
You will arrange and chair after action review meetings with all significant and relevant parties as well as utilising other SEIPS style tools to review an incident.
Main duties of the job
You will be required to produce and deliver a Patient safety Incident report. This will be presented to the Patient Safety Learning and Improvement as well as assurance meetings within the Care Groups. This requires accuracy and the ability to communicate highly complex and sensitive information. The role requires the highest degree of sensitivity, communication and integrity.
The post holder will also be expected to monitor incident activity from service areas and ensure data quality standards. You will be expected to support the development of live dashboards relating to incident activity to aid learning as well as supporting the development of the risk management system to ensure learning across the organisation. Where directed you will conduct analysis and investigations to produce and present thematic reviews of complex incident data/activity that allows services to implement targeted improvement strategies.
The Post requires a clinical registration and you should have experience of collaborative working across statutory and non statutory agencies and have experience in a senior clinical and or managerial role. You will require an understanding of the Patient Safety Incident Response Framework and how CNTW work within this Guidance.
If you are a passionate advocate for safe, effective and high quality care for service users and are always striving to make improvements in care delivery then we would like to hear from you.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 13th May 2025
Closing date : 4th June 2025
We welcome your application.
Person specification
Education and Qualification
Essential criteria
- To be educated to Masters level or a relevant clinical / professional qualification.
- Five years post qualification experience.
- Excellent management / leadership skills.
- Evidence of continuing professional or managerial development.
Desirable criteria
- Teaching qualification
- Root Cause Analysis training
- Human Factors training
Knowledge and Experience
Essential criteria
- Interpretation and implementation of national strategies into local initiatives.
- Ability to provide specialised advice to clinical and non-clinical areas on service development and re-design initiatives in line with the Trust’s business
- A good working knowledge of the requirements of clinical service delivery in Inpatient, Community and Specialist services.
- This will include the performance management agenda in the NHS and clinical governance, and the needs of service users across the Trust.
- Good understanding and working knowledge of the Serious Incident Framework (March 2015)
- Experience of providing an overview of findings in a court setting
Desirable criteria
- A thorough understanding of the NHS Modernisation Programme.
- Knowledge and experience on NHS business planned process.
- Thorough working knowledge of the requirements of the Inpatient, Community and Specialist services including performance management within the NHS, integrated governance and the needs of all service users and carers
Skills and Competencies
Essential criteria
- Excellent communication skills
- Excellent telephone manner
- Able to organise own work
- Formal report writing skills
- Able to work independently as well as a member of a team
- Ability to remain calm in emotionally challenging situations
- Proficient decision maker
- Strong analytical skills relating to clinical information to inform investigation reports
- To present reports which may be contentious in a challenging context i.e. internally and externally
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Victoria Bishop
- Job title
- Deputy Head of Clinical Risk and Investigations
- Email address
- [email protected]
- Telephone number
- 0191 2456659
- Additional information
Lynne Jones - Head of Clinical Risk and Investigations
Tel: 01912456659
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