Job summary
- Main area
- Drug and Alcohol Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hours between 8:30am and 5pm)
- Job ref
- 263-SCG25-114-MG
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- Plummer Court
- Town
- Newcastle upon Tyne
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 28/08/2025 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding by CQC?
If you answered yes, we would love to hear from you – come and join our team.
Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team within Newcastle Treatment and Recovery (NTaR), in Newcastle City Centre.
NTaR, in partnership with Changing Lives and Humankind, covers all drug and alcohol services within Newcastle and is an ageless service.
Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.
The administration team supports clinical colleagues to deliver this service.
The administration team consists of an Admin Team Lead, Medical Secretary, Administration Officers and Administration Assistants.
The full-time role is Monday to Friday and you will work on a rota to provide cover from 8.30 a.m. to 5.00 p.m.
Main duties of the job
The main duties of the role will be:
- meeting and welcoming clients to Plummer Court
- receiving client telephone calls and answering queries
- liaise with clinical colleagues on telephone calls and queries relating to clients
You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people. Resilience is also required due to the nature of the service.
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 14th August 2025
Closing date : 28th August 2025
We welcome your application.
Person specification
Qualifications and Training
Essential criteria
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ Level 2 in Customer Care (or equivalent) or in Business Administration (or equivalent)
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Able to input data accurately and efficiently
- Ability to maintain and update Patient Information Database(s)
- Good communication and interpersonal skills, both verbal and written
- Good working knowledge of office procedures ideally in an NHS environment
Experience
Essential criteria
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Experience of working with paper-based and electronic filing systems
- Calm and resilient and able to maintain professionalism
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anne Sherriffs
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07880 054 215
- Additional information
Shelley Dunn
Administration Team Lead
Tel: 0191 206 1115
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