Job summary
- Main area
- Secure Care Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 8:30am - 4:30pm)
- Job ref
- 263-SCG25-104-HN
- Employer
- Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
- Employer type
- NHS
- Site
- St Nicholas Hospital
- Town
- Newcastle upon Tyne
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
Employer heading
Administration Assistant
Band 2
Hello!
We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.
Opportunities for you
Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.
We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.
- Cultural diversity staff network
- Disabled staff network
- LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:
- Armed Forces and Veterans Staff Association
- Mind, Health and Wellbeing Community
- Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.
Always improving
CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?
Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay
Job overview
An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Administrative Team within Secure Care Services.
This role provides a comprehensive service to the Forensic Outpatient Department, which operates 8:30am – 4:30pm, Monday - Friday. Proven experience of working in similar work environment is required.
Main duties of the job
Duties include:
- Reception and relational/environmental security duties supporting staff, patients and visitors
- Diary management including room allocations
- Working from shared inbox
- Experienced in the use of Microsoft packages i.e Outlook and Word
- Knowledge of ordering stock
- Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital. This is in line with Local Operational Procedures (LOP) which inform staff of their role relating to relational and environmental security
- Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
- Checking equipment is operating as required i.e., radios, blick alarms etc.
- Coordinating the testing of radio frequency & function for the Site Response
- Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
- Escorting and chaperoning visitors & contractors
- Supporting with “lock down” in line with Trust Policy and Local Operational Procedures. This may include monitoring flow through the building, managing access and egress of the response team, first responders or the emergency services
- Working with the Forensic Community Service Team Manager to ensure qualities and standards are met within the Forensic Out-Patient Department
Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Detailed job description and main responsibilities
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
The post holder will be expected to:
- Be self-directed, motivated and be able to contribute positively within a team
- Have good customer service skills
- Well organised and structured
- Demonstrate flexibility in the role
The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure and have excellent organisational, interpersonal and communication skills.
The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.
Please find attached job description for full details.
Advertising date : 29th July 2025
Closing date : 12th August 2025
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Qualifications and Training
Essential criteria
- OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience
- Good general level of education to O-Level/ GCSE or equivalent in English Language
- NVQ in Business Administration (or equivalent)
Desirable criteria
- NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
Essential criteria
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Reception experience
- Good communication and interpersonal skills, both verbal and written
- Demonstrates good Customer Care Skills
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
Desirable criteria
- Knowledge of working in an NHS environment
Experience
Essential criteria
- Experience of working in an administration role
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable criteria
- Experience of working in an NHS/healthcare setting
- Experience using stock
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Proudlock
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07762479295
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