Job summary
- Main area
- Senior Business Analyst
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Flexible working - 37.5 hours per week
- Job ref
- 914-BSA7401703
- Employer
- NHS Business Services Authority
- Employer type
- NHS
- Site
- Stella House
- Town
- Newcastle upon Tyne
- Salary
- £47,810 - £54,710 per annum
- Salary period
- Yearly
- Closing
- 02/09/2025 23:59
Employer heading
Senior Business Analyst
NHS AfC: Band 7
Job overview
Are you an experienced Business Analyst?
Do you enjoy working in a fast-paced environment continually looking to evolve?
If this sounds like you, this may be the perfect opportunity for you!
Here at the NHS Business Services Authority (NHSBSA) we are incredibly proud of the work we do to support our NHS to be the best it can be. We are looking for passionate Senior Business Analysts who can support a wide range of exciting and transformational change activities across our services, to help us deliver benefits for our NHS.
As an NHS organisation, we are aligned to the Agenda for Change NHS Pay scale. This role is at Band 7, and the current full time starting salary is £47,810, with the opportunity for pay progression to £54,710 over 5 years, dependent upon successful performance reviews and achievement of objectives.
Main duties of the job
You will be responsible for providing structured analysis to inform business decisions. You should be collaborative and proactive, working on a wide variety of change initiatives using a range of skills and methodologies, working with stakeholders and/or multi-functional delivery teams to deliver change, maintain our core applications and deliver new services that support the health of millions of people.
You will work with internal and external stakeholders to conduct full business analysis across the change lifecycle. Supporting the appraisal of options, risks, benefits, impacts and costs; defining requirements to meet the business changes; supporting the identification of continuous operational improvement opportunities.
- Use a wide range of business analysis tools and techniques.
- Distil findings into an easy-to-consume format.
- Identify, establish, and maintain relationships with stakeholders at all levels, constructively challenging thinking whilst maintaining rapport.
- Work on complex strategic analysis, change delivery projects and continuous improvement initiatives.
- Work with stakeholders to ensure that the strategic, economic, commercial, financial and management perspectives of change are considered in line with governance and process controls.
- Produce specifications and define requirements to be delivered as part of formal and informal change initiatives.
Working for our organisation
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description and main responsibilities
In this role, you are accountable for
Requirement gathering – Drive the research and gathering of business requirements against those articulated for the project determining the need and value of performing the activity based on the context.
Process modelling – Employ a range of tools and techniques to map ‘As-Is’ and To-Be’ business processes.
Gap analysis – Evaluate requirements against the present state (where we are) and the target state (where we want to be) identifying opportunities to develop successful business requirements needed to make the transition.
Impact analysis – Analyse the potential consequences of a change and estimate what needs to be modified to accomplish that change and focus on scoping changes within the details of the overall project design identifying potential stakeholders.
Benefit analysis – Evaluate the strengths and weaknesses of identified benefits and lead on identifying business-related actions that will assist with project delivery.
Stakeholder management and engagement – Engage with business owners, business change lead sand users to ensure delivery of common purpose
Facilitation – Work with business owners and business users to identify needs.
System analysis – Co-ordinate the work of systems analysis to ensure business needs are translated into solutions against identified time lines, and work with technical leads to ensure business needs are translated into the technical solutions.
Assurance and quality – Apply recognised methodologies and audit test and quality gates.
Traceability – Ensure the delivery of change is made against a fully auditable process.
Business improvement – Co-ordinate the work with Business Improvement teams and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered.
Business solution design – Engage with policy and strategy to ensure business systems, workflows and processes contribute to target operating model.
Delivery products tools and documentation – Ensure the delivery of change is made against a fully auditable process by producing/assisting with: frameworks; application of methodologies; operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and /or no/no go criteria; defect analysis; forms and templates; guidance; business case.
Community of Practice Development & Maturity – Be a proactive member of the portfolio management community in the discipline of business analysis and help develop the NHSBSA maturity levels in business analysis.
Person specification
Personal Qualities, Knowledge and Skills
Essential criteria
- Able to demonstrate application of a wide range of business analysis tools and techniques to gather and analyse information in a complex multi-stakeholder environment, where robust analysis is key to understanding business options
- Demonstrable skills identifying, establishing, and maintaining relationships with stakeholders at all levels
- Resilient and tough minded with confidence and energy, with ability to constructively challenge thinking whilst maintaining rapport
- Self-starting and proactive, self-aware, flexible and adaptable
- A collaborative approach working through multi-disciplinary teams
Desirable criteria
- Good awareness of the NHSBSA’s strategy, business plans and major programmes of work
- Awareness of Government Standards for project delivery and analysis (GovS002 and GovS010)
- Evidence of continued personal development
Experience
Essential criteria
- Experience of working on complex change programmes and projects in role of Project Manager or Business Analyst
- Experience of deriving requirements specifications from strategy and business goals, including interpretation between technical and business requirements in complex environments
- Experience managing and/or overseeing other resources in a project environment
Desirable criteria
- Previous work in NHS or large corporate environment
- Knowledge of 5-part business cases and HMT Green Book principles
- Experience of project delivery to Government Digital Service (GDS) service standards
- Experience of Business Process Modelling Notation (BPMN)
- Project assurance and governance
Qualifications
Essential criteria
- Degree-level, or significant demonstrable work-based experience
- BCS™ International Diploma in Business Analysis, or equivalent
Desirable criteria
- PRINCE2™ Practitioner
- APMG Agile Business Analysis Foundation & Practitioner or equivalent
- Better Business Cases™ Foundation or higher
- Further education/certification(s) in change management discipline
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Peter Anderson
- Job title
- Principal Business Analyst
- Email address
- [email protected]
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