Job overview

This is a leadership role with real impact, shaping the day to day experience of patients, staff and visitors across a wide range of facilities services.

You will lead essential services including cleaning, patient meals, cafés, portering, laundry and linen, car parking, reception, security and switchboard.

You will be the organisation’s expert in these areas, setting clear direction and ensuring services are welcoming, safe and reliable, while meeting all relevant legislation, regulatory requirements and NHS standards.

Main duties of the job

You will be accountable for the quality and performance of services delivered under contract, using data and insight to monitor outcomes and drive continuous improvement.

Leading a large and diverse workforce, you will create a positive, inclusive and supportive working environment where people feel valued and able to do their best work.

You will make sure policies and procedures are understood and applied consistently, while maintaining strong leadership visibility and clear expectations across teams.

The role carries responsibility for managing a significant multi million pound budget. You will bring sound financial planning and commercial awareness to ensure value for money and efficient use of resources, without compromising quality or safety.

A key part of the role is looking ahead – identifying opportunities for innovation, service redesign and smarter ways of working that improve outcomes and resilience. You will also spot and develop commercial opportunities, contributing to proposals and business cases that support longer term sustainability and growth.

Working for our organisation

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.