Job overview

Communications Officer

• Band 3 Permanent
• Full Time and Part Time 
• Dayshift Monday - Saturday 0800-1800pm
• Shifts: Monday - Sunday 24/7 Shift patterns (07:00-19:00 / 12:00-00:00 / 19:00-07:00)

Here at North East Ambulance Service we have exciting opportunities for Communications Officers to join our Patient Transport Dispatch Team working from our Operations Centre at Newburn.

The successful candidates will be integral members of the control room team with responsibility for the effective deployment of the Trusts vehicles to non-emergency calls across the Trust area.

Working within a team who plan and schedule journeys you would be providing a vital link between our Scheduled Care ambulance control and our operational staff.

Interviews planned for 10/11/12th November. 

Main duties of the job

Working as part of the Patient Transport Service Dispatch your main responsibilities will be.

Acting as a liaison between our Scheduled Care ambulance control and our operational staff

Working within a team who plan and schedule journeys ensuring maximum utilisation of resources.

Operating radio and telephone equipment to ensure excellent communication between operational staff and control.

Recording relevant patient information onto our bespoke bookings system

Liaising with medical/non-medical staff to ensure patient details are correct to ensure appropriate transport meets patient and escort needs

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.