Job overview

An opportunity has arisen for an enthusiastic and experienced individual to join our Contracting and Performance team as a Contract and Performance Analyst. This role provides an opportunity to make a difference to patients, supporting delivery of urgent and emergency care.

The role will support the Contracting and Performance Team with analysing complex and detailed performance data to identify issues and recommend solutions for improvement, to help support key business decisions, along with day-to-day operational management. The role demands strong analytical and organisational skills, attention to detail, and a curious, proactive and collaborative approach to enhancing operational efficiency. 

The post-holder will also be responsible for managing a portfolio of sub-contracts ensuring compliance with NHS, legal and regulatory standards, producing regular Trust, service level, and commissioner performance reports. 

Main duties of the job

The Contracting and Performance Analyst supports the Contracting and Performance Business Partners in delivering key contracting and performance management objectives. Acting as a first point of contact for day-to-day contracting and performance queries, the post-holder will analyse performance data, support the production and delivery of regular and ad-hoc performance reports and will manage a portfolio of sub-contracts and service level agreements (SLAs). Key responsibilities include:

·         Managing a portfolio of sub-contracts and SLAs, ensuring compliance with NHS, legal, and regulatory standards.

·         Supporting Contracting and Performance Business Partners by analysing complex and detailed performance data to identify issues and recommend solutions for improvement.

·         Support demand and performance forecasting activities, including the use of the forecasting tools.

·         Contribute to the production of regular and bespoke performance reports for internal and external stakeholders.

·         Building and maintain positive relationships with internal Trust departments and external system partners.

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.