Job overview

A great opportunity has arisen for an enthusiastic and dynamic individual to join our Contracting and Performance team as a Contract and Performance Support Officer. This role provides a real opportunity to make a difference to patients, supporting excellent delivery of urgent and emergency care.

The role provides the opportunity to assist the Contracting and Performance Management Team to support improved performance and ensure contractual obligations are delivered.

Main duties of the job

Contracting – To ensure the Trust agrees and manages a portfolio of legally compliant contract, sub-contract and service level agreements with commissioners and external providers, ensuring services are delivered in line with agreed quality and performance standards, and represent good value for money.
 
Performance – To ensure that the Trust delivers its services to agreed national and local quality and performance standards, reporting delivery to commissioners and other external partners using agreed formats and collaborating with internal partners to monitor performance standards and support continuous improvement work.
 
Healthcare Procurement – To monitor the terms and durations of the Trust’s portfolio of contracts, sub-contracts, SLAs and frameworks, ensuring procurement activity requirements are instigated in accordance with national legislation and best practice standards. Support the Trust to submit compliant bids for new and existing business opportunities aligning with the Trust’s clinical skillset and strategic objectives.
 
 Business and Project Support – To maintain detailed situation awareness of the Contracting and Performance Team’s business deliverables across the domains of Contracting, Performance and Healthcare Procurement. Supporting the management team by providing situational awareness on the progress of key deliverables and contributing to written progress updates for internal governance forum

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.