Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: part time hours also available
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 319-7286157IO
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- One to One Centres - Blyth and Shiremoor
- Town
- North Shields
- Salary
- £24,169 pro rata per annum
- Salary period
- Yearly
- Closing
- 24/07/2025 23:59
Employer heading
Administrator/Receptionist
NHS AfC: Band 2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
The candidate is to provide general administration duties including Reception and the Central Booking Appointment Line. Knowledge and experience of using databases and data inputting is desirable, but training will be given. Experience in the use of IT packages including Microsoft Word, Excel, Power-Point and Outlook.
Successful candidates should possess a good general education (GCSE’s grades A-C), excellent keyboard and word processing skills (ECDL/RSA2), excellent organisational, communication and interpersonal skills, the ability to work under pressure, and empathy and understanding when dealing with patients. It is essential to hold a current driving licence and have access to a vehicle.
Full time hours (part time hours may be considered). The service operates Monday to Saturday and you may be required to work between 7am and 7 pm depending on the needs of the service.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
- To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Integrated Sexual Health Service.
- To work flexibly within a team, providing support to colleagues, the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
- To present a user-friendly and accessible service for the public.
- To deal with reception & telephone enquiries effectively and efficiently.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
- Flexibility to work and travel between offices as required, to cover clinics.
- To be a key holder and responsible for the opening up and closing of the office and setting the alarm.
- Expediting other services and deliveries e.g. stock control.
- To order stationery, to ensure sufficient supplies are available in the department when required.
- To be aware of all Trust and service policies and procedures to ensure these are followed at all times.
- To be aware of the nature of information dealt within the NHS (particularly this department) and to work in a manner which ensures Confidentiality and Security of this information.
- To participate in statutory training courses such as fire training, health and safety and training duties related to the post, as agreed with Line Manager, to ensure skills are maintained.
- To collect data according to agreed procedures, to assist clinicians and managers in provision of information for statutory returns, contract and financial monitoring and service management purposes.
Person specification
Qualifications / Professional Registration
Essential criteria
- Good General Education
- GCSE/O level or equivalent experience
- NVQ level 2 or equivalent
- Recognised IT Qualification or equivalent experience
Desirable criteria
- Additional qualification in word processing or spreadsheets
Experience and knowledge
Desirable criteria
- Experience of working within the NHS
- Experience of working with the public, including young people
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Carroll
- Job title
- Lead Administrator
- Email address
- [email protected]
- Telephone number
- 07843 834 732
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