Job summary
- Main area
- Ambulance Service Operations Management
- Grade
- NHS AfC: Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 340-LM-08-25
- Employer
- North East Ambulance Service NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- Northumberland, County Durham, Teesside
- Salary
- £55,690 - £62,682 per annum
- Salary period
- Yearly
- Closing
- 31/08/2025 23:59
Employer heading
Locality Manager
NHS AfC: Band 8a
Job overview
We are currently recruiting to 5 Locality Manager positions across the Trust operational footprint:
2x Locality Manager – North Division
2x Locality Manager – Central Division
1x Locality Manager – South Division
We are seeking passionate, inspired individuals to provide effective leadership to our frontline operational teams.
Reporting to the Head of Operations, this is an exciting opportunity for you to help drive change and to utilise your leadership skills to maximum effect.
We would like to hear from you if you are a registered healthcare professional and have experience of leading large, diverse teams in complex operational environments. You will be an excellent communicator that can inspire the teams you lead. You will be experienced in leading with compassion and respect and a role model for the trusts mission, vision and values.
Interviews will take place 10th and 11th September at Lanchester Road Hospital, Durham, DH1 5RD.
Main duties of the job
Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.
Working for our organisation
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification documents for full responsibilities and main duties of this job.
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
- Registered health care professional ▪ significant relevant knowledge and experience (underpinned by relevant training /CPD) of managing and leading the performance management of large numbers of staff to provide a high quality, value for money service and / or ▪ Educated to Degree Level supplemented by a management qualification or equivalent experience
Desirable criteria
- Diploma in Leadership or Management (or equivalent) ▪ NARU Commander trained
Knowledge
Essential criteria
- Significant operational Management experience A solid understanding and proven experience and capability of : • How to maximise efficiencies within a multi-site geographical area whilst enhancing quality performance. • Staff motivation in large customer/patient focused Operations. • Operations management metrics and how to use them to enhance performance. • Hitting Operations KPI’s and SLA’s. • Management and leadership of staff.
- Communication and negotiation at a management level. • Managing staff in a workforce management environment. • Of leading teams utilising workforce management systems. ▪ Knowledge of wider NHS and 5 year forward view ▪ Knowledge of risk management activities ▪ Able to demonstrate working knowledge of clinical and quality governance
Desirable criteria
- Demonstrate knowledge of complexity of managing in a multi skill. Geographical dispersed environment
SKILLS and EXPERIENCE
Essential criteria
- Communication skills. ▪ Presentation skills. ▪ Report writing. ▪ Negotiating and influencing skills. ▪ Investigation skills ▪ Leadership and management skills ▪ Experience of successfully managing the implementation of change.
- ▪ Evidence of professional leadership, leading to innovation in practice. ▪ Experience of identifying education and training needs of staff ▪ Experience in clinical audit/benchmarking ▪ Line management experience. ▪ Experience in workforce planning ▪ Experienced in complaints management ▪ Experience in Serious Incident review, investigation and RCA
- Effective management skills and will be able to demonstrate the ability to balance the demands of direct clinical input and service issues ▪ Excellent organisation skills ▪ Experience of clinical supervision ▪ IT/word processing skills ▪ Ability to make calm rational decisions in the face of adversity
Desirable criteria
- Strong analytical skills and ability to consider the wider picture
PERSONAL ATTRIBUTES
Essential criteria
- Capacity to work with clinicians and staff at all levels ▪ Exemplary personal standards of conduct and behaviour. ▪ Inspires others and leads by example. ▪ Flexible approach to work ▪ Excellent verbal & written communication skills.
- Experience and developed skills in presenting complex data and information to non-technical managers and staff at senior levels. ▪ Able to work on own initiative. ▪ Ability to see wider implications, consequences and connections for all issues. ▪ Flexible, Good Team Player. Well organised. Able to work to tight deadlines & prioritise tasks. ▪ Ability to handle sensitive or confidential information.
Other
Desirable criteria
- Blue light driver trained
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Claire Jobling
- Job title
- Head of Operations - North
- Email address
- [email protected]
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