Job vacancy: Patient Pathway Tracker, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Regent Point

Job summary

Main area: 317 18 Week/ Operations - FH
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 317-2025-25-15-DR

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Regent Point
Town: 317 Regent Point
Salary: £24,625 - £25,674 per annum
Salary period: Yearly
Closing: 06/07/2025 23:59
Interview date: 18/07/2025

Patient Pathway Tracker

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

To ensure validated and accurate data is available for submission against the national and local RTT targets within deadlines.
To validate patients referral to treatment pathways, ensuring the data recorded on the PAS system accurately represents the patient journey from referral to treatment.
To expedite individual patient appointments in order for their timely treatment within 18 week targets.
The post holder will provide administrative support to the 18 Week team.
To liaise with Directorate staff, in the maintenance and achievement of RTT compliance with Targets.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

Person specification

Qualifications & Education

Essential criteria

• Good general education (with GCSE English Language or equivalent at grade C or above
• NVQ level 3 (or equivalent)

Knowledge & Experience

Essential criteria

• Knowledge and understanding of the Department of Health Referral to treatment guidelines
• Knowledge of legal requirements relating to patient records including the Data Protection Act

Desirable criteria

• A sound working knowledge of hospital based information systems, data collection, validation and reporting
• Knowledge of relevant Trust IT e.g. eRecord, PAS, Diadem etc

Skills & Abilities

Essential criteria

• Good keyboard skills required to input and manipulate information into research databases, spreadsheets
• IT skills including o Experience of using Microsoft Office applications, particularly Word, Access, Excel and Outlook o E-mail and internet searches o Experience of using databases to enter and report data

Desirable criteria

• Relevant practical experience of working in a demanding office environment o Evidence of ability to take decisions to manage competing priorities to meet tight deadlines o Willingness and ability to work flexibly with changing priorities, using own initiative o Excellent organisational, communication, and interpersonal skills

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.