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Job summary

Main area
317 Domestics Victoria Wing - RVI
Grade
Band 6
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
317-2025-23-30-DR
Employer
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Victoria Infirmary
Town
317 02 Royal Victoria Infirmary
Salary
£37,338 - £44,962 per annum
Salary period
Yearly
Closing
15/06/2025 23:59
Interview date
26/06/2025

Employer heading

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Hotel Services Deputy Manager

Band 6

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. 

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

Are you ready to step into a Leadership role where your work directly supports the patient experience?

We are looking for a motivated and forward thinking Deputy Hotel Services Manager to help drive excellence within Domestic services and Laundry within the RVI.

This is your chance to be part of a passionate team dedicated to maintaining the highest standards of cleanliness and Infection Control prevention in a busy Healthcare environment.

If you thrive in a fast paced setting, enjoy leading and motivating a multidisciplinary team and takes pride in creating a clean, safe and welcoming space for patients, visitors and staff - we want to hear from you.

Hours are Monday-Friday 08:30-16:30 although flexibility to business demands are essential.

  • Interview Date: 26 June 2025
  • 37 hours 30 minutes/week
  • You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Assist in the day to day management of Cleaning, Laundry and Domestic service teams to ensure consistent delivery

Support staff training, development and overall performance 

To support the Hotel Services Manager and deputise in their absence 

To ensure support for managing change and implementing the Trust core values

Assist in motivating and leading a large diverse team

Participate with all recruitment and selection within the Department

Working for our organisation

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

•    Freeman Hospital
•    Royal Victoria Infirmary (RVI)
•    Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
•    Newcastle Dental Hospital
•    Newcastle Fertility Centre
•    Northern Centre for Cancer Care, North Cumbria
•    Northern Genetics Service
•    Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

 

Detailed job description and main responsibilities

  • To provide support to the Hotel Services Manager and to deputise in her/his absence as necessary over the full range of duties. 
  • To work as a member of the Senior Management Team within Facilities. 
  • Responsible for the management of staff and resources required to meet the needs of the service and to ensure services are delivered to the highest standards possible within the resources allocated. 
  • Participate in the recruitment and selection process. 
  • To manage changing room facilities in line with Trust policy. 
  • Assist in motivating and leading a large workforce. 
  • Support the delivery of a quality Hotel Services in the Trust, ensuring service standards is maintained. 
  • To support the management team in implementing/managing changes. 
  • To ensure the effective and efficient allocation of resources as required. 
  • To ensure sufficient provision of quality linen is supplied to the end user. 
  • To ensure the statutory requirements of the Health Act 2006 are adhered to within the individuals own responsibilities.

 

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person specification

Qualifications & Education

Essential criteria
  • Educated to Degree level or equivalent qualification or experience plus specialist knowledge and experience in operational management at post graduate level

Knowledge & Experience

Essential criteria
  • Good management experience to include management of budgets and manpower
  • Sound knowledge of I.T Microsoft packages.
Desirable criteria
  • Previous experience of working within a hospital at middle management level
  • Experience in linen services.

Skills & Abilities

Essential criteria
  • Comprehensive knowledge and skills gained within the cleaning industry
  • Good communication/written and negotiation skills.

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - GoldCycle Friendly Employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tara Robinson
Job title
Hotel Services Manager
Email address
[email protected]
Telephone number
0191 2829397
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