Job summary
- Main area
- Admin & Clerical
- Grade
- Band 2
- Contract
- 15 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 319-7337672JN
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Northumbria Healthcare NHS Trust
- Town
- Seaton Delaval
- Salary
- £24,465 Per Annum
- Salary period
- Yearly
- Closing
- 11/08/2025 23:59
Employer heading
Apprentice in Business Administration Level 3 (Digital)
Band 2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult social care (PACS) through the 10000 employed staff. Northumbria Healthcare’s Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the Digital Services Apprentice is to support existing PC equipment and software applications along with the deployment of new equipment and software.
Main duties of the job
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
Duties for this role include:
-
To assist in providing support for all IT Services, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.
-
Investigate routine enquiries, queries from staff providing assistance & advice as required.
-
To order, install, and configure new IT sequipment and services.
-
To manage and maintain documentation as appropriate to the role.
-
To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.
-
To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
-
To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.
-
To undergo staff training and developing as required and attend all team and departmental meetings.
-
To update systems as appropriate to track the lifetime of IT assets within the Trust.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application
Detailed job description and main responsibilities
An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.
Duties for this role include:
-
To assist in providing support for all IT Services, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.
-
Investigate routine enquiries, queries from staff providing assistance & advice as required.
-
To order, install, and configure new IT sequipment and services.
-
To manage and maintain documentation as appropriate to the role.
-
To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.
-
To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
-
To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.
-
To undergo staff training and developing as required and attend all team and departmental meetings.
-
To update systems as appropriate to track the lifetime of IT assets within the Trust.
Person specification
Qualifications / Professional Registration
Essential criteria
- 5 GCSE’s at level A-C or 9-4 (including Maths, English)
Desirable criteria
- AS/A Levels
Experience & Knowledge
Desirable criteria
- Previous experience of working in a business administration / customer focused role
- Experience of data entry and retrieval
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Glen Foster
- Job title
- Deputy Director
- Email address
- [email protected]
- Additional information
List jobs with Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust in Apprenticeships or all sectors