Job summary
- Main area
- Training
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 319-7380743JN-A
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Northumbria Healthcare Manufacturing Hub
- Town
- Seaton Delaval
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 17/09/2025 23:59
Employer heading
Assistant Trainer
NHS AfC: Band 4
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
The role of Assistant IT Trainer at Northumbria is integral to the organisation's mission of providing high-quality health and social care services through effective digital solutions. As part of the Digital Services team, you'll play a crucial role in ensuring staff are proficient in utilizing technology to enhance patient care and facilitate the transition to a paper-free environment.
Your main responsibilities revolve around assisting in the delivery of comprehensive training programs for IT projects, including desktop applications, ICDL, and Clinical Systems. From small group sessions to large-scale presentations, you'll support in engaging with staff across departments, fostering a culture of continuous learning and improvement.
Duties also involve supporting the development of training materials, assessing learning outcomes, and ensuring compliance with data protection regulations. As a compassionate and inclusive team member, you'll assist in supporting staff through training and providing flexible assistance to community healthcare teams, acute trusts, and external customers.
With commitment to ongoing professional development and adherence to project timelines, you'll contribute to the implementation of IT initiatives, ultimately enhancing patient care and organizational efficiency. Your role as an Assistant IT Trainer is pivotal in shaping a collective leadership culture and driving the trust towards its goal of delivering exceptional healthcare services.
Main duties of the job
- Provide high-quality training for IT training projects.
- Assist in delivering training in the use of desktop applications, International Certificate of Digital Literacy (IDCL), and clinical systems.
- Participate in educating all Client organization staff on IM&T through various channels.
- Support small group and one-to-one training delivery and provide user support for new and existing IT systems.
- Facilitate large group training sessions.
- Assist in the development of MS Office, IDCL, Internet Training, and Clinical system training.
- Assess and evaluate learning and training effectiveness.
- Aid in educating Client staff regarding Email and Internet security, Data Protection, and primary clinical systems.
- Assist with designing and developing online training materials.
- Produce high-standard training materials within specified deadlines while maintaining confidentiality.
- Create documentation using various software packages.
- Maintain training documents in an organized manner.
- Ensure smooth administration of training projects and coordinate related activities proactively.
- Deliver training in alignment with the IT Skills Pathway to meet NHS targets.
- Provide flexible support to staff undergoing training in various healthcare settings.
- Offer Go Live "HyperCare" and Floorwalking coverage during implementation phases.
Working for our organisation
Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcare’s Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care.
To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Detailed job description and main responsibilities
Duties for this role include:
• To provide a high quality training for IT training projects
• Provide the delivery of training in the use of all desktop applications, International Certificate of Digital Literacy and clinical systems.
• Participate in the education of all Client organisation staff in relation to IM&T through presentations, intranet and news bulletins.
• Provide small group and 1 to 1 training delivery and support to users of new and existing IT systems.
• Facilitate large group training.
• Commitment to Continuing Professional Development of both yourself and others
• Assist the IT Training Team in the Delivery and Development of MS Office, ICDL, Internet Training and Clinical system training.
• Assessment and evaluation of learning and training
• Assist the IT Training Team in the education of Client staff regarding Email and Internet security and Data Protection, as well as primary clinical systems.
• Assist with /produce, Design and Development of Online based Training materials for use by all Trust staff.
• Producing training materials that are of a high standard ensuring deadlines are met and that confidentiality is maintained.
• Producing documentation using Word Processing, Spreadsheet, Database, presentation graphics and other packages as appropriate including letters, memos, reports, training materials and statistical information.
• Maintain training documents in a structured and retrievable manner
• Ensure the smooth administration of training projects enabling delivery on time
• Proactively co-ordinate activities relating to training projects
• To demonstrate Trust core values and behaviors
• Deliver training in line with IT Skills Pathway to meet NHS targets.
• In delivering training develop the confidence of learners and provide each learner opportunities for achievement and progression, whilst ensuring that the project timetables are adhered to.
• To provide flexible support to staff undergoing training within the primary and community healthcare teams, acute trusts and external customers.
• Provide Go Live "HyperCare" and Floorwalking coverage.
Person specification
Qualifications
Essential criteria
- Microsoft Office Specialist Qualification or significant experience of using the Microsoft Office suite
- European Computer Driving License Qualification
- ECDL qualification or equivalent experience/ knowledge.
Desirable criteria
- Level 5 Post 16 teacher Training Sector qualification.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jill McLauchlin
- Job title
- Team Lead IT Training
- Email address
- [email protected]
- Telephone number
- 07855005461
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