Job overview

An exciting opportunity has arisen for an experienced administration officer to join our 111 IRS Hub Team based at Barton Centre, Hopewood Park, Ryhope, Sunderland.

The 111 IRS team take calls from people of all ages including children and people with neurodevelopmental needs. Members of the public can call for themselves, or for someone else.

This is a bustling 111 Hub Service which operates 24 hours a day over 7 days a week providing access to urgent mental health support service.  This at times can be overwhelmingly busy typical of call centre setting and the post holder will provide a comprehensive, high quality secretarial/administrative service at all times.  You will undertake a variety of tasks assigned by the clinic manager and administration team lead.

Main duties of the job

Applicants must be able to demonstrate proven recent (12 months) experience of the following:

·         experience in a customer / patient focussed environment

·         verbal and written communication skills

·         worked in a secretarial/ administrative position

·         advanced keyboard skills

·         working knowledge of Microsoft packages

·         minute taking / typing live during discussions

·         data inputting

• Daily duties will include liaising with Community Treatment Teams and uploading referrals.
• Ensuring SMS texts are sent to service users
• Sending out telephone triages to GP Surgeries 
• Typing up minutes from supervisions

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.