Job summary
- Main area
- Receptionist
- Grade
- Band B (£13.12 per hour)
- Contract
- Permanent
- Hours
- Part time - 25 hours per week (2 Wk Rota)
- Job ref
- 263-SOL-FAC26-010
- Employer
- NTW Solutions
- Employer type
- NHS
- Site
- Monkwearmouth Hospital
- Town
- Sunderland
- Salary
- £25,652 pro rata per annum
- Closing
- 09/03/2026 23:59
Employer heading
Receptionist
Band B (£13.12 per hour)
We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. We have a range of roles and working here is varied and interesting and you can make a positive difference to people’s lives.
Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and people love the friendly and supportive teams we have.
We care about our staff and provide great benefits and have a range of health and wellbeing support available. We strive to be a great and inclusive place to work and having an inclusive workforce is something we are passionate about.
Job overview
Part time receptionist required to work at Monkwearmouth hospital, able to meet and greet staff and public and deal with any requests on arrival.
Main duties of the job
As a receptionist you’ll be the first point of contact for anyone visiting the site, providing a friendly and professional welcome. You’ll greet patients, visitors, staff and contractors, answering queries and ensuring everyone feels supported. Alongside managing the reception desk, you’ll handle phone calls, book meeting rooms, arrange taxis and couriers, and issue keys and fobs. You’ll also carry out a range of clerical and administrative tasks, working closely with different teams to resolve issues quickly and efficiently. You’ll need to be proactive, respectful, and mindful of the needs of patients, including during challenging situations. You’ll need to be resourceful and able to resolve a wide range of issues you might face making this a challenging and rewarding role.
Working for our organisation
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Detailed job description and main responsibilities
Please find attached job description for full details.
Pay: Band B (£13.12 per hour)
We welcome your application.
Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).
If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this.
Person specification
Experience
Essential criteria
- Reception work or similar
Desirable criteria
- Dealing with customers and the general public
- Using, managing and maintaining administrative systems
Skills and Knowledge
Essential criteria
- Computer skills including Microsoft software
- Good communication skills
- Good organisational and planning skills
- Ability to prioritise and process information according to urgency
- Must be able to meet the mobility requirements of the post
Education and Qualifications
Essential criteria
- General education at GCSE level
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lynn Brandt
- Job title
- Site manager
- Email address
- [email protected]
- Telephone number
- 01915665816
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