Job summary
- Main area
- 317 OP Main Reception Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
- Job ref
- 317-2025-20-031
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £24,625 - £25,674 pro rata
- Salary period
- Yearly
- Closing
- 30/06/2025 23:59
- Interview date
- 14/07/2025
Employer heading
Outpatient Reception Supervisor
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An exciting opportunity has arisen for an Outpatient Reception Supervisor to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.
We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide efficient supervision alongside a friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.
Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.
20 hours/week – Flexibility is required to cover mid-shifts & night-shifts across Monday-Friday
1 shift pattern of 7pm -11pm (no break) to be covered 3 times a week
1 shift pattern of 4pm-8pm (no break) to be covered 2 times a week
- Interview Date Monday 14 July 2025
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
- Providing an efficient and sensitive reception service to all users applying a high level of customer care skills
- Ensuring that hospital visitors and general public are directed correctly thus helping to provide support for patient care
- Taking responsibility for the timely completion of all administrative tasks
- Supervision of team providing effective training and ensuring streamline of communication is proficient with management
- Making and receiving telephone calls to respond to public enquiries as well as internal communication with other areas
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
To support the effective and efficient delivery of a 24-hour Main Reception service alongside an Outpatient Service across the organisation, ensuring a high standard of customer care and service provision is delivered to all services users.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- NVQ 3 or equivalent qualification in relevant subject / equivalent experience
Knowledge & Experience
Essential criteria
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) and eReferral system
- Understanding of confidentiality issues
- Understanding of the data protection act 1998 and GDPR
Desirable criteria
- Knowledge of the Department of Health and Social Care initiatives
- Knowledge of Trust policies and procedures
Skills & Abilities
Essential criteria
- Ability to supervise and train a small staff team
- Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT Skills which will be assessed as part of the recruitment process
- Ability to use own initiative, unsupervised and as part of a team
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Savannah Bradley
- Job title
- Assistant Outpatient Services
- Email address
- [email protected]
- Telephone number
- 0191 2139501
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