Job summary
- Main area
- Transport / Distribution Co-Ordinator and Customer Services
- Grade
- QF0A-10
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 297-QEF-7289976
- Employer
- QE Facilities
- Employer type
- NHS
- Site
- QE Facilities
- Town
- Washington
- Salary
- £23,875 Per Annum
- Closing
- 29/07/2025 23:59
Employer heading
Distribution Co-ordinator
QF0A-10
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment or education references covering 3 years. If you have gaps you will be required to provide character references. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment or education references covering 3 years. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
Job overview
To support the newly established Pharmacy Distribution Hub and working with the wider QE Facilities team in all aspects of the transport operation.
This is a busy and varied role working as part of a small team distributing medicines to patients’ homes.
Within the department.
To provide a high-quality, cost-effective transportation service in line with QE Facilities and it's customers' requirements.
Works in accordance with all policies and procedures to provide a compliant service to QE Facilities' customers and their patients.
The Distribution Co-ordinator will be responsible for receiving and packing prescribed medicines for shipment via our courier service. The post holder will also plan delivery routes and provide proactive customer service to ensure successful delivery first time.
Main duties of the job
- Receive and sort dispensed medications to be delivered by QE Facilities' courier service
- Scanning and sorting prescriptions into totes by area
- Create efficient driver schedules using appropriate software
- Call patients to advise of future deliveries and requirements for receiving these deliveries.
- Receive inbound customer service calls – typically “where is my prescription?”.
- Using company systems to access pharmacy records, shipping information etc. to resolve queries.
- Collate proof of delivery information.
- Receive and record all returned medications.
Maintain accurate records of transport activities, including vehicle logs, driver logs, and maintenance records.
Prepare and submit required reports in a timely manner.
Working for our organisation
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non-clinical services to GHNT and other NHS organisations. Our services include estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition, we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their Terms and Conditions, and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship license and are unable to offer employment under any sponsorship arrangement.
Detailed job description and main responsibilities
- Monitor and ensure adherence to all relevant policies, procedures, transportation laws and regulations.
- Maintain accurate records of transport activities, including driver schedules, proof of delivery, vehicle logs, driver logs, and maintenance records.
- Prepare reports using Microsoft Excel.
- Ensure all documentation is stored securely and is easily accessible for audits and inspections.
- Call customers to arrange delivery of medications in-line with patient expectations, legislative and contractual requirements.
- Handle enquiries and resolve issues related to deliveries via calls and emails.
- Prepare for and manage internal/external audits and inspections.
- Conduct internal audits to ensure ongoing compliance with transport regulations.
- Implement corrective actions for any non-compliance issues identified during audits.
- Review and improve existing compliance processes and systems.
- Provide training and guidance to new staff.
Person specification
Qualifications
Essential criteria
- Minimum of 4 GCSE’s, with at least a 4/C in English and maths (2)
- Willing to undergo any educational/development routes necessary to the role (2)
- Computing GCSE is desirable (2)
Desirable criteria
- Excellent communication skills both written and oral. (2)
- Team player (2)
- Ability to work under pressure and to tight deadlines. (2)
- Able to influence and sell in ideas at all levels (2)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Bainbridge
- Job title
- Supervisor
- Email address
- [email protected]
- Telephone number
- 01914458864
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